Front Desk Associate

Front Desk Associate

As a Front Desk Associate at Gold's Gym Lake Ridge, you are the first point of contact for our members and guests. Your role is essential in setting the tone for a positive and engaging gym experience. You will be responsible for providing outstanding customer service, supporting daily gym operations, and ensuring every member feels welcomed, informed, and motivated.

Key responsibilities include:

• Greeting members, guests, and staff in a friendly, professional, and energetic manner.
• Checking members into the system and verifying memberships.
• Handling incoming calls, answering questions about gym services and policies, and routing inquiries as needed.
• Maintaining a clean, organized, and inviting front desk and lobby area.
• Assisting with member check-ins and account questions and membership sales.
• Managing retail transactions, including selling merchandise, snacks, and beverages using POS systems.
• Monitoring gym traffic to ensure member safety and proper facility usage.
• Assisting with opening and closing duties, and maintaining accurate shift notes and reports if necessary.
• Promoting upcoming events, training packages, and club initiatives.
• Following company procedures and upholding Gold's Gym brand standards.
• Reporting maintenance or safety issues promptly to management.

Qualifications:

• Prior experience in customer service, hospitality, or front desk roles preferred.
• Positive attitude with excellent communication and interpersonal skills.
• Basic computer skills and ability to learn new systems quickly.
• Understanding of cash handling and point-of-sale transactions.
• Must be detail-oriented, organized, and dependable.
• Current CPR certification (required or must be obtained within 30 days of hire).
• Must be available to work flexible shifts including mornings, evenings, weekends, and holidays.

What we offer:

• Competitive hourly wage
• Complimentary gym membership
• Opportunities for growth and advancement within the Gold's Gym network
• A fun, energetic, and team-oriented work environment
• Discounts on retail

Join the legacy:

Gold's Gym has been a global leader in fitness for over 50 years — and at Gold's Gym Lake Ridge, we're committed to changing lives through fitness. When you join our team, you're not just taking a job — you're stepping into a community that values passion, purpose, and progress.

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!