Outlet Host/Hostess - Hard Rock Cafe

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas.  The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Welcome every guest to improve guest satisfaction and to promote positive guest relations. 
• Escort guests to their tables/booths in a courteous and friendly manner. 
• Inspect dining area and set the table/booth when necessary.
• Practice and observe the safety rules and regulations in all dining areas. 
• Responsible for all comps and reservation sheets. 
• Run all the required reports for the server, the micro cashier report and the batch report from the credit card machine. 
• Present check and collect settlement for all necessary items. 
• Serve efficiently between 25-35 guests per half-hour. 
• Complete all opening and closing side duties. 
• Stock areas with all necessary items, during the shift as well as the end of the shift. 
• Maintain cleanliness of all dining areas. 
• Ring all financial transactions accurately.
• Follow all policies and procedures regarding alcohol. 
• Responsible for abiding by all cash handling policies and procedures. 
• Pick up and return bank and revenue to and from cage or cash room. 
• Accurately verify all banks received and returned from cage or cash room. 
• Take reservations when necessary. 
• Be knowledgeable of events. 
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or G.E.D. equivalency preferred. 
• Must have strong mathematical skills. 
• Ability to read and write English required. 
• Two years’ guest service experience in a family or formal dining environment. 
• Casino Food & Beverage experience preferred. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly, personable attitude at all times. 

ABILITY TO:

• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. 
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift. 
• Ability to lift and carry up to 25 lbs.  
• Must have the ability to withstand noisy environments. 

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: