Parts Counter Associate

The Parts Person

The Parts Person is responsible for providing exceptional customer service while supporting the day-to-day operations of the parts department. This position maintains accurate inventory, receives and stocks merchandise, assists customers with parts selection and purchases, supports service department needs, and ensures parts displays and storage areas remain organized and properly maintained.

Essential Job Functions

• Display a positive attitude and provide outstanding customer service to both internal and external customers.
• Greet customers promptly and courteously, assisting with parts identification, selection, pricing, and sales.
• Respond to customer inquiries in person and by telephone with accurate and current product information.
• Receive incoming shipments and verify quantities and items against packing slips and purchase orders.
• Report shortages, damages, or discrepancies to the Parts Manager.
• Stock incoming parts and merchandise in assigned bins, shelves, and storage locations.
• Notify customers promptly when special-order parts arrive.
• Maintain accurate inventory records and perform required data entry within company systems.
• Complete sales orders, parts orders, warranty claims, and related documentation accurately and completely.
• Support the service department by filling and delivering parts requests in a timely manner.
• Stock, prepare for sale, and sell handheld power equipment and related accessories.
• Repair and mount tires as needed.
• Maintain organized, clean, and attractive parts displays, promotional areas, stockrooms, and customer-facing areas.
• Follow all company policies, safety procedures, and parts administration processes.
• Continually develop product knowledge related to agricultural equipment, parts, and accessories.
• Perform all other duties as assigned.

Qualifications

Education

• High School Diploma or GED preferred.

Experience

• Previous experience in parts sales, retail sales, agricultural equipment, outdoor power equipment, automotive parts, or related industries preferred.
• Agricultural equipment knowledge preferred; training will be provided for the right candidate.

Requirements

• Valid driver's license required.
• Basic computer skills, including Microsoft Office, Google Workspace, email, and data entry.
• Ability to learn inventory and point-of-sale systems.
• Strong customer service and communication skills.
• Ability to work independently with limited supervision.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Forklift experience preferred; training available if needed.

Work Environment

• Frequently exposed to shop and warehouse environments.
• Occasional exposure to outdoor weather conditions while retrieving merchandise or assisting customers.
• Occasional exposure to dust, fumes, gasoline, paint, and vehicle exhaust.
• Frequent interaction with customers, service technicians, vendors, and delivery personnel.

Physical Activities & Requirements

Continuously

• Stand and walk throughout the workday.
• Use hands and fingers for operating computers, inventory systems, tools, and equipment.
• Reach, pull, push, carry, and move parts and merchandise.
• Climb stairs and access shelving throughout the facility.
• Lift and carry parts, supplies, and merchandise weighing up to 50 pounds.

Frequently

• Bend, twist, and reach.
• Ascend and descend ladders to access inventory stored up to approximately 8 feet high.
• Operate forklifts and other material-handling equipment.
• Load and unload parts, equipment, and merchandise.

Occasionally

• Kneel, crouch, balance, and work in confined storage areas.
• Assist customers with loading merchandise into vehicles.

Tools & Equipment

• Computer and inventory management systems
• Printer, telephone, and point-of-sale equipment
• Forklift and material-handling equipment
• Basic hand tools, including box cutters and utility knives
• Ladders and stockroom equipment

Disclaimer

Southern States Cooperative is an Equal Opportunity Employer. The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities and requirements may be modified at any time based on business needs.