Network Operations Engineer

CHARLOTTE, NC Based! W-2 ONLY (NO C2C) Hybrid Days: TUES AND WED PLUS ONE OTHER DAY OF THEIR CHOICE One year contract- likely to extend! IT Telecom Analyst /Network Operations Engineer Job Summary As a Tier III Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies. This is a troubleshooting/break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles. Responsibilities · Support internal data networks with focus on improving reliability · Troubleshoot LAN, WAN and wireless network performance issues · Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators · Provide timely resolution to trouble tickets · Contributes to and participates in network improvement initiatives · Participates in on-call rotation duties · Collaborate across all tiers of operations organization Basic/Required Qualifications · Bachelor’s degree in Information Technology from a four-year college · In addition to required degree, two (2) years minimum of related work experience · In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience · Networking Protocols: Proficiency in understanding, configuring and troubleshooting networking protocols and technologies. · Routing and Switching: Ability to troubleshoot complex routing and switching issues. · LAN/WAN Technologies: Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, ISE and SD-WAN. · ACI: Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations. · Wireless Networking: Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting. · Network Monitoring and tools: Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.). · Network Troubleshooting: Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner. · Network maintenance: experience with performing Cisco IOS updates. · Continuous Learning : A commitment to staying updated with the latest networking trends, technologies, and best practices. Desired Qualifications · Industry certifications such as CCNA, CCNP, Network+ · Prior work experience in providing Tier 2 network operations support · One year experience with Microsoft (MS) Windows Operating Systems and MS Office · Demonstrates ability to work independently with some direct supervision or review · Proficient troubleshooting & problem-solving skills · Good written and oral communication skills · Effective inter-personal skills (listening, conflict management, approachability, negotiations) · Ability to effectively prioritize activities and focus team efforts based-on priority Mobility Classification · Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility – 3 days per week in office.