Parts & Service Manager

Job Description

Job Description

Roland Machinery Company is a family-owned business founded in 1958 and one of Midwest’s premier heavy equipment dealers. With 17 locations across five states, Roland represents more than 25 industry-leading manufacturers of construction, aggregate, road building, municipal, industrial, and forestry equipment. Our reputation has been built on exceptional customer service, quality equipment, and the dedication of our employees.

Position Summary

The Parts & Service Manager is responsible for the overall leadership and operational performance of the branch Parts and Service departments. This position provides strategic direction and day-to-day management of personnel, financial performance, customer satisfaction, inventory, workflow, and operational excellence. The successful candidate will foster a culture of safety, accountability, teamwork, and continuous improvement while delivering exceptional support to both internal and external customers.

Essential Responsibilities

• Provide leadership, coaching, and performance management for Parts and Service personnel, fostering employee development and succession planning.
• Build and maintain strong customer relationships by ensuring exceptional service and responsive support throughout the territory.
• Promote all Parts and Service offerings while partnering closely with the Sales team to identify and develop new business opportunities.
• Drive revenue growth by proactively identifying service opportunities and expanding customer engagement.
• Oversee daily operations, including shop and field technician workflow, scheduling, work order management, inventory control, purchasing, and customer communications.
• Manage departmental financial performance, including budgeting, inventory investment, gross margin, operating expenses, and profitability.
• Ensure timely, accurate processing of warranty claims in accordance with manufacturer requirements.
• Lead process improvement initiatives by implementing standard operating procedures, best practices, and company policies.
• Develop and maintain productive relationships with equipment manufacturers and vendor representatives.
• Manage departmental capital expenditures and projects while adhering to approved budgets.
• Promote and maintain a safe, organized, and compliant work environment by ensuring adherence to all company safety and security policies.
• Ensure all Parts and Service operations are conducted in accordance with Roland Machinery Company policies and procedures.

Qualifications

• Technical degree in diesel technology, heavy equipment, or a related field preferred; equivalent industry experience will be considered.
• Previous leadership or management experience, preferably within the heavy equipment, construction equipment, agricultural equipment, truck, or industrial service industry is preferred.
• Strong mechanical aptitude with the ability to understand equipment diagnostics and hydraulic systems; experience reading hydraulic schematics is a plus.
• Demonstrated experience managing budgets, inventory, profitability, and operational performance.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and computerized business systems.
• High school diploma or equivalent required.
• Valid driver's license required.

Benefits

Roland Machinery Company offers a competitive compensation and benefits package, including:

• Comprehensive PPO medical plan with prescription drug coverage and a non-tobacco premium discount
• Flexible Spending Account (FSA)
• Dental and Vision insurance
• 401(k) retirement plan with up to a 4% company match, plus a discretionary annual 2% profit-sharing contribution
• Paid Time Off (PTO)
• Eight paid holidays annually
• Company-paid life insurance

Roland Machinery Company is proud to be an Equal Opportunity Employer (EOE). Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws, including Title 44, Illinois Administrative Code, Subpart C, Section 750.150.