Director of Operations

Director of OperationsThe Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at Chick-fil-A Corsicana.This role serves as the Operator's primary operational partner—translating vision into daily execution while building the systems and leadership depth required for the restaurant to operate smoothly with or without the Operator present.The ideal candidate is both a strategic thinker and a hands-on leader who thrives in a fast-paced environment, sets high standards, and builds accountable teams that consistently deliver exceptional guest and team experiences.At Chick-fil-A Corsicana, our vision is to create the best place to work that empowers our team to deliver caring and excellent experiences. The Director of Operations is responsible for protecting and bringing this vision to life through daily leadership decisions, team development, and operational execution—ensuring it is consistently modeled and reinforced across all shifts and leadership levels.This role is critical to the long-term health and growth of the business. The Director of Operations creates stability, develops future leaders, and ensures the restaurant consistently delivers on its commitments to guests and team members.For the right leader, this role offers meaningful impact, professional growth, and the opportunity to help shape the future of Chick-fil-A Corsicana.Key ResponsibilitiesLeadership & CultureLead, coach, and hold accountable Directors, Shift Leaders, and Team LeadersModel and reinforce Chick-fil-A Corsicana's core values and leadership expectationsBuild a high-trust, high-accountability culture rooted in ownership and excellenceDevelop bench strength through intentional leadership development and succession planningConduct regular coaching conversations, performance feedback, and corrective action as neededOperations & ExecutionOwn day-to-day operational excellence across all daypartsEnsure consistent execution of Chick-fil-A systems, food safety, cleanliness, speed of service, and hospitalityEstablish and maintain clear operational routines, playbooks, and standardsIdentify operational gaps and implement solutions to improve efficiency and guest experienceEnsure leaders are properly positioned and equipped to "run the shift" independentlyPeople Systems (Hiring, Training & Retention)Partner with the Operator on staffing strategy and workforce planningOversee recruiting, hiring, onboarding, and training systemsEnsure training pathways are executed consistently and effectivelyDrive engagement, development, and retention of leaders and team membersFinancial & Business PerformanceDrive strong operational and financial resultsOwn labor productivity execution and daily labor decision-makingPartner with the Operator on controllables, food cost, and waste managementSet and execute against daily, weekly, and monthly performance targetsUse data to diagnose issues, identify trends, and drive continuous improvementSystems, Metrics & ReportingTrack and manage key KPIs, including:Labor productivitySpeed of serviceFood safety and qualityGuest experience metricsTraining completion and leadership readinessCreate simple, effective reporting tools that drive clarity and accountabilityProvide regular operational updates and insights to the OperatorDocument, follow, and improve systems as the business growsStrategic PartnershipServe as a thought partner to the Operator in executing the long-term visionTranslate big-picture goals into daily behaviors and prioritiesSupport growth initiatives, new systems, and change managementAct as a stabilizing leader during busy seasons, staffing changes, and periods of growthSuccess Metrics (KPIs)Success in this role is measured by:Operational ExcellenceSustain Top 20% chain-wide customer experience scores for four consecutive quartersEnsure consistent execution of Chick-fil-A standards across all shiftsImprove speed of service and order accuracy while maintaining hospitality standardsCreate systems that allow the restaurant to operate smoothly without daily Operator involvementFinancial Performance & Margin GrowthImprove labor performance by a minimum of 1% annually while maintaining service qualityImprove food cost by at least 0.40% through waste reduction and inventory management systemsIncrease overall restaurant profitability by 1.5%+ year-over-yearIdentify and implement at least two operational or financial improvement initiatives annuallyLeadership Development & SuccessionDevelop ready-now successors for all key leadership rolesPromote at least one internal leader annuallyMaintain structured development plans for all leadersReduce leadership turnover and improve overall team retention by 10% year-over-yearCulture & AccountabilityMaintain high engagement and accountability standards across the leadership teamConduct consistent performance and development conversationsFoster a culture of operational discipline, ownership, and hospitalityRequirements & Qualifications5+ years of leadership or management experience (restaurant or hospitality preferred)Proven ability to lead teams, manage systems, and drive measurable resultsStrong operational judgment with the ability to prioritize effectivelyData-driven mindset with the ability to turn insights into actionClear, confident communicator who balances encouragement with accountabilityWillingness to work varying schedules, including nights, weekends, and holidays (45+ hours/week)Ability to meet the physical demands of a restaurant environment (standing for long periods, lifting up to 50 lbs, working around hot equipment)Preferred ExperienceExperience developing leaders and building business plansFamiliarity with budgeting, labor management, and controllableWorking knowledge of guest engagement and hospitality-driven marketingComfort using Apple-based systems, Google Workspace, and email toolsPerks and benefits of working at Chick-fil-A:Great place to work: We believe that our people are our most valuable investment. They're not just part of our business; they are its very foundation. That's why we choose to invest in them by providing a nurturing work environment where they feel personally cared for and where they can learn valuable business and people skills.Flexible work schedules: We know that this job is not your only priority! You may also have commitments to your family, friends, school, or sports teams. With your help, we will always try to arrange your work schedule around them.Free food: You will get free meals for yourself on your working days and your off days, and you will enjoy 25% off on all your personal catering orders.Opportunity for growth: The entrepreneurial nature of our business and your position guarantees that there is always room for growth financially. Outside of particular cases where wages can be reviewed more often, we review our leaders' wages annually.Closed on Sundays: All Chick-fil-A restaurants are closed on Sunday so that you can have a guaranteed day off to spend with family and friends.Health benefits: We offer health, dental, and vision insurance.Paid vacation: Our leadership team members are offered paid time off with a portion of the total amount available as a payout.Leadership & personal development: We offer our leaders the opportunity to attend world-class leadership training from the most brilliant organizations and leaders working today to help our leaders increase their leadership capacity.401k: We know that you want to plan for your future, so we offer a competitive 401k retirement plan that includes a generous company match to eligible employees.About Chick-fil-A CorsicanaAtlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in