Service Advisor
Hedrick's Chevrolet
SERVICE ADVISOR
Full time position
HEDRICK’S CHEVROLET IS LOOKING FOR A SERVICE ADVISOR As a Service Advisor you will be responsible for building strong customer relationships and selling the technicians’ time. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, you will recommended both Factory required and Hedrick’s recommended services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
JOB RESPONSIBILITIES:
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Ensure that customers receive prompt, courteous, and effective service
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Drive the sale of technicians' time to meet department’s sales forecast
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Prioritize required services and be prepared to provide options upon request.
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Keep customers informed on estimated completion times, service cost, and possible changes throughout the customer service business.
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Ensure customer has a positive dealership experience
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Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
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PERFORM OTHER DUTIES AS ASSIGNED
Job Requirements
Service Advisor, you should be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
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A TEAM PLAYER WHO IS FLEXIBLE AND FOCUSED ON PROVIDING EXEMPLARY CUSTOMER SERVICE
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One year of experience in a service advisor role strongly preferred
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Must have computer proficiency
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Valid driver's license
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Spanish speaking a plus
WHY HEDRICK’S?
We offer a compensation and benefits package along with ongoing training needed to stay successful.
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Medical, Dental and Vision Plans
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Paid Holidays
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Profit Sharing Retirement Plan
START YOUR CAREER AS A SERVICE ADVISOR FOR HEDRICK’S CHEVROLET TODAY.
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