Technical Support Engineer

Technical Support Engineer For Nonprofit Cloud & Education Cloud Support TeamSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.We're looking for a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team with a focus on:Nonprofit Cloud (NPC) and the Industries platformEducation Cloud (EDC) and student success toolingIndustries Common Components / OmniStudio underpinning bothThis Support Engineer will be responsible for delivering high-quality customer support to our Premier and broader customer base, contributing to operational excellence, and partnering with Product, Engineering, Success, and Sales to support complex customer environments. This role requires solid technical skills and a genuine interest in supporting enterprise-grade SaaS platforms in mission-driven, nonprofit, or education-sector environments. This role also requires meeting operational metrics including Customer Satisfaction (CSAT), Time to Resolve, and Service Level Agreement (SLA) targets. You'll partner with senior engineers on the most complex cases, grow your product depth over time, and surface product feedback and supportability gaps that help improve the product.Minimum Qualifications & SkillsDegree or equivalent validated experience required. Experience will be evaluated based on the strengths you'll need for the role.2+ years of prior experience in a Technical Support/Services-related role.Experience with Salesforce and/or CRM applications and other cloud-based technologies.Comfortable interacting with all levels of customer and Salesforce management.Ability to multitask and perform effectively under pressure.Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Experience with database concepts and data management, JSON, and SQL.Familiarity with system logging tools (Splunk, Sumo Logic) and system monitoring.Preferred QualificationsPrior experience at a nonprofit, higher education, or K–12 institution, or at an SI/ISV serving those verticalsFamiliarity with common NPC/EDC integrations: payment processors (Stripe, iATS, Elevate), SIS platforms (Banner, Workday Student, PeopleSoft), fundraising tools (Classy, GiveCampus)Deeper Industries tooling: Data Processing Engine (DPE), Business Rules Engine (BRE), Actionable Relationship Center (ARC)Advanced sharing & visibility: Restriction Rules, Scoping RulesExperience with Data Cloud and/or Agentforce in an NPC/EDC contextExperience with Grantmaking, Program Management, or Outcome ManagementExperience with data integration patterns (MuleSoft, ETL tools, REST/SOAP APIs)U.S. citizenship (or eligibility to complete a U.S. federal government background check) is a plus — it enables support of public-sector and Government Cloud customers — but is not required for this role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.