Patient Access Specialist - PRN Night shift

HIGHLIGHTS SHIFT: Night Shift (7 p.m. – 7 a.m.) JOB TYPE: PRN LOCATION: Schertz FACILITY TYPE: 16‑bed small‑format hospital (8 ER, 8 inpatient) We are Emerus, the leader in small‑format hospitals. We partner with respected and like‑minded health systems that share our mission to provide the care patients need, in the neighborhoods they live, by teams they trust. Our partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus is committed to patient care beyond societal norms, believing that every individual deserves compassionate, comprehensive care regardless of background, identity, or circumstances. We foster a work environment focused on teamwork, celebrating diversity, promoting equity and ensuring equal access to opportunities for all healthcare professionals. Responsibilities and Duties Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the admissions setting and in handling of medical records. Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships. Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff. Provide and obtain signatures on required forms and consents. Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle. Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system. Obtain insurance authorizations as required by individual insurance plans where applicable. Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer‑service‑oriented fashion. Scan all registration and clinical documentation into the system and maintain all medical records. Assist with coordinating the transfer of patients to other hospitals when necessary. Respond to medical record requests from patients, physicians and hospitals. Maintain cash drawer according to policies. Maintain log of all patients, payments received, transfers and hospital admissions. Maintain visitor/vendor log. Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff. Receive deliveries including mail from various carriers and forward to appropriate departments as needed. Notify appropriate contact of any malfunctioning equipment or maintenance needs. Attend staff meetings or other company‑sponsored or mandated meetings as required. Assist medical staff as needed. Perform additional duties as assigned. Qualifications High School Diploma or GED, required. 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred. Emergency Department registration experience, strongly preferred. Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. Basic understanding of medical terminology. Excellent customer service. Working knowledge of MS Office (Word, Excel, Outlook), strongly preferred. Position requires fluency in English; written and oral communication. #J-18808-Ljbffr