Relationship Banker II

Meet with customers and prospects in person and by phone to determine financial needs Proactively offer appropriate products, services, and guidance to help customers achieve financial goals Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions Conduct outbound phone calls using customer and prospect lead lists to expand relationships and acquire new customers Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types Educate customers on mobile, online, and ATM digital banking solutions Provide an optimal customer experience, including greeting customers and processing transactions Own and resolve customer issues Refer customers to internal experts when complex financial goals and needs are identified Follow bank processes, procedures, laws, and regulations Complete duties delegated and assigned by the Branch Manager Manage, identify, and report operational risks as a branch team member Requirements High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of timeAbility to lift up to twenty (20) pounds Must register with the Nationwide Mortgage Licensing System and Registry (NMLS) Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Excellent relationship-building skills Strong communication and customer focus Core Competencies Demonstrates expertise in customer relationship management and financial product education, with a strong focus on achieving branch targets and providing exceptional customer service. Proficient in digital banking solutions and compliance with banking regulations. Highest-signal resume keywords Customer Relationship Management Financial Product Education Digital Banking Solutions Cash Handling NMLS Registration ATS Optimization Keywords Hard Skills Cash Transactions Financial Needs Assessment Outbound Calling Loan and Deposit Types Operational Risk Management Soft Skills Excellent Relationship-Building Skills Strong Communication Customer Focus Ability to Handle Multiple Priorities Problem Resolution Certifications & Qualifications NMLS Registration Industry Keywords Banking Regulations Branch Targets Customer Experience Financial Goals Policies and Procedures Tools & Technologies Digital Banking Platforms Computer Proficiency #J-18808-Ljbffr