Member Services Representative

Member Service Representative

Location: Winchester, VA - Hybrid Schedule (Must live within 60 miles of Winchester, VA)

Job Type : Contract-to-Hire (6 Months)

Pay : $19.50/hour

About the Role

We are seeking experienced Member Service Representatives to support a fast-paced, high-volume contact center environment. This role focuses on assisting members with consumer loan inquiries and financial products, while delivering exceptional customer service in a structured, schedule-driven setting. You’ll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Training from July 13, 2026 - August 7, 2026 :

• Monday - Friday: 9AM - 5PM EST

Shifts Available After Training :

• Monday - Saturday OR Sunday - Friday: Must be open from 12PM - 9:30PM EST

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a structured contact center environment
• Assist members with consumer loans, accounts, and financial services inquiries
• Process transactions related to loans, deposits, and credit accounts
• Provide accurate information while adhering to policies and regulatory requirements
• Use active listening and problem-solving to address member needs
• Navigate multiple systems simultaneously while maintaining strong attention to detail
• Recommend relevant products/services based on member needs
• Accurately document all interactions in internal systems
• Follow strict schedules, including assigned breaks and meals

Required Qualifications

• Minimum 1–2 years of customer service experience in a high-volume environment
• Prior experience in a call center, banking/financial services, administrative support, or high-volume retail setting
• Proven ability to handle back-to-back calls and meet performance metrics
• Strong data entry skills with high attention to accuracy and speed
• Experience working in a structured, schedule-driven environment
• Ability to multi-task across multiple systems/screens while on calls
• Excellent verbal communication and professional phone presence
• Demonstrated ability to follow policies, procedures, and compliance requirements
• Reliable attendance and ability to adhere to strict scheduling expectations

Preferred Qualifications

• Experience with consumer loans or financial products
• Previous work in a contact center supporting financial accounts
• Background in mortgage, banking, or credit services
• Administrative or receptionist experience in a professional environment
• Strong sales mindset with ability to identify customer needs and suggest solutions

Work Environment & Schedule Requirements

• Fully remote role (location requirement applies)
• Must be available to work in a 24/7/365 contact center environment
• Flexible shifts with start/end times that may vary by ±1 hour
• Must maintain 9.5 hours of daily availability
• Ability to take back-to-back calls for extended periods (up to 4 hours)
• Required to follow strictly scheduled breaks and meal periods
• Comfortable working in a highly monitored, performance-driven environment

Compliance Requirements

• Ability to pass:
  • Background check
  • Credit check
  • FBI fingerprinting
  • Employment and education verification

Additional Information

• Start Date: July 13, 2026

This is a Contract to Hire position based out of Leesburg, VA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Leesburg,VA.

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.