Network Operations Center (NOC) Technician II

Job Title: Network Operations Center (NOC) Technician II Job Location: Great Falls, MT Department: Network Operations Center Reports to: NOC Manager Employment Type: Full-Time, Non-Exempt Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients. Core Job Duties: Obsessive Customer Service : First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement. Network Monitoring & Troubleshooting : Continuously monitor and manage network systems, servers, applications for performance, availability, and security. Incident Management : Identify, document, escalation, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses. Ticket Management : Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail. Network Configuration & Support : Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy. Requirements: Experience: 2+ years of experience in a Network Operations Center or similar role. Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP). Accurately and completely enter and maintain network records and tickets. Implement after hours service migrations and maintenance activities. Knowledge of security monitoring and threat detection tools. A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously. ITSM/ITIL knowledge and certification highly desired. Demonstrated attitude of continuous quality improvement Adhere to all training requirements, company policies and procedures. Required Qualifications: Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required. Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required. Any combination of the above requirements or equivalent education will be considered Working Conditions: A 24x7x365 Network Operations Center office environment Full-time, rotating shifts (weekends, evenings, overnights, holidays). Sitting or standing for extended periods of time. Reasonable accommodation for individuals with disabilities will be made. #J-18808-Ljbffr