CPC Processor I Customer Support (Ocean Springs, MS)

CPC Processor I Customer Support (Ocean Springs, MS) 7870 Biloxi, Mississippi Full-time regular Apply Now Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. You will: Schedule: Exact shift schedule will be determined based on business needs. This role requires an 8.5-hour shift scheduled between the hours of 8:00 AM and 9:00 PM EST. Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% Answering release of information related telephone calls and inquiries accurately and timely. Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. Follow all department and/or site specific processes and procedures accordingly. Meet and maintain the department's productivity and quality assurance expectations. Responsible for following all company policies and procedures as posted or communicated by management. Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. Maintains a high level of professionalism and good rapport with co-workers and members of management Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. Performs work in accordance with the training and direction provided and adheres to facility specific procedures Attends mandatory employee in-service meetings and/or training sessions, if so directed Maintain an acceptable attendance record and reports to work as scheduled. Performs other duties as assigned. What you will bring to the table: High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) Friendly, professional manner of communication. Good customer service skills. Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents Ability to stay organized while working quickly. Strong attention to detail is also required. Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The estimated salary range for this role is $15.00-18.32. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑basis. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr Datavant Corporation