Service Coordinator-Dispatcher HVACR

Job Description

Job Description

Employment Type: Full-Time

Schedule: Monday-Friday, 8am-5pm, In-Office

Pay Based on Experience: $20-$25/hr. 

ABOUT US:

At SRV Refrigeration, we provide exceptional service and support to our clients. We specialize in HVAC-Refrigeration services and we’re looking for a Dispatch Service Coordinator to help us streamline operations and enhance customer satisfaction.

Are you a detail-oriented and organized individual with a knack for problem-solving? Do you thrive in fast paced environments and enjoy coordinating logistics? If so, we want you to be our next Dispatch Service Coordinator!

Key Responsibilities: 

• Coordinate and schedule service calls and deliveries for technicians and drivers
• Maintain accurate records of dispatch activities, service requests, and customer interactions. 
• Communicate effectively with team members, customers, and vendors to ensure timely service delivery. 
• Monitor and track service progress and address any issues that arise during dispatching. 
• Utilize dispatch software and other tools to optimize routes and improve efficiency. 
• Provide exceptional customer service by addressing inquiries and resolving concerns promptly. 

Qualifications: 

• Previous experience in dispatch coordination or related role (2+ years preferred)
• Excellent organizational and multitasking skills
• Strong communication abilities, both verbal and written. 
• Proficient in using dispatch software and Microsoft Office Suite
• Ability to work independently and as part of a team
• High school diploma or equivalent; additional certifications in logistics or management is a plus. 

What we offer: 

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Paid vacations and holidays since day 1
• Benefit packages available for full-time employees after 60 days-Medical, Dental, Vision, Life and Short-term Disability