Veterinary Receptionist

Job Description

Job Description

Chico Creek Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19-21 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday. Candidates should be open to potential Saturday coverage as business needs evolve.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA option and choice of United HealthCare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Generous personal pet discount
• Four uniforms provided annually

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team

Why choose Chico Creek Animal Hospital?

Chico Creek Animal Hospital is a busy 4-doctor general practice dedicated to providing personalized care to each of our clients and patients. We are committed to creating a positive culture and a warm, friendly environment, with the goal of keeping visits as stress-free as possible for our patients. We take pride in practicing modern, high standards of medicine. We have a great team that enjoys cohesive communication and work-life balance. We look forward to sharing more about our outstanding hospital and encourage you to apply today.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.