Clinical Liaison

Receive and promptly acknowledge hospice referrals from hospitals, physicians, skilled nursing facilities, assisted living facilities, case managers, health plans, families, and community providers Obtain, organize, and review clinical records and identify missing information Conduct in-person, bedside, telephone, or virtual informational evaluations when appropriate and permitted Escalate urgent symptoms and unsafe discharge concerns to the clinical team Prepare concise clinical summaries for hospice physician review and document referral decisions Recognize indicators of hospice appropriateness and assist with supporting documentation and physician certifications Communicate clinical decisions professionally and compassionately to referral sources and families Provide neutral education about hospice philosophy, services, rights, responsibilities, and care choices Coordinate election, discharge, transportation, caregiver, medication, pharmacy, equipment, supplies, authorization, communication, and admission-nurse handoff details Coordinate hospital, facility, community-provider, equipment, medication, and discharge planning activities Develop and maintain relationships with referral partners and provide educational presentations and in-services Document referral activity on the same business day and maintain compliant records Participate in quality assurance and performance improvement activities Requirements Follow Medicare hospice Conditions of Participation, California requirements, payer contracts, and agency policies Use secure, approved communication systems and comply with HIPAA and agency privacy policies Participate in orientation, annual education, competencies, and compliance training Report suspected abuse, neglect, exploitation, unsafe conditions, discrimination, or patient-rights violations Maintain complete, accurate, and timely referral records Maintain professional boundaries with patients, families, physicians, and referral sources Core Competencies Demonstrates expertise in hospice care coordination, including managing referrals, conducting evaluations, and ensuring compliance with Medicare hospice Conditions of Participation. Strong communication skills are essential for educating referral sources and families about hospice services and maintaining professional relationships. Highest-signal resume keywords Hospice Care Coordination Clinical Record Review Patient Education Compliance with HIPAA Quality Assurance Participation ATS Optimization Keywords Hard Skills Clinical Record Review Referral Management Documentation Evaluation Conducting Care Planning Soft Skills Professional Communication Compassionate Interaction Relationship Building Problem-Solving Industry Keywords Medicare Hospice Conditions of Participation California Requirements Payer Contracts Agency Policies Quality Assurance Tools & Technologies Secure Communication Systems #J-18808-Ljbffr