Collision Estimator/ Blueprinter

Job Description Full Job Description ****Commission Base *****

JOB SUMMARY

The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction. Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service. Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair. Informs customers about Fix Auto's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers. Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer. Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process. Inspects all completed repairs before delivering customer vehicles, explains Fix Auto's warranty and Quality Control process with all customers. Attend daily release meetings. Other duties as assigned. High School diploma required 1-3 years prior experience as a collision estimator or insurance appraiser. Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage. Experience with collision management systems (CCC) Fluent using CCC-1 estimating software. Knowledge of Microsoft Office Software (Word, Excel, Outlook). I-CAR training or other industry training preferred. History of working independently without close supervision. Strong sales and negotiation skills. DRP knowledge is a must Ability to multi-task in a fast-paced work environment. Valid driver’s license and insurable driving record. Must be able to work the following days and hours: o Monday – Friday (8:00 a.m. – 5:00 p.m.)

PHYSICAL REQUIREMENTS

Essential physical requirements include: Standing, sitting and walking Performing repetitive motions

WORK ENVIRONMENT

Exposure to: Paint, fumes and particles Dirt / Dust Chemicals / Toxins Varying heat / cold Intermittent noise Job Type: Full-time Pay: Schedule: 8 hour shift Supplemental Pay: Bonus pay Experience: Auto Body Shop: 3 years (Required) License/Certification: Driver's License Required Work Location: One location Company Description Fix Auto Lake Elsinore is a family owned business for over 25 years. Our locally-owned, Auto Body Shop has a solid team of dedicated staff that we treat like family. Grow with us and help our team put the finishing touch on our repaired vehicles. #J-18808-Ljbffr Fix Auto Lake Elsinore