Dining Operations Lead

Job Description

Job Description

Dining Operations Lead
$21–$24/hr | Full-Time
Wesley Willows | Rockford, IL 

Make a difference in someone's life every day.
Join the Wesley Willows family, where your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service.

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others!
• Competitive Pay: $21–$24 /hr + credit for experience
• Schedule: Full-time, varied schedule, including 1st and 2nd shifts, and varying weekends.
• Supportive Team: We value our team members just as much as the people we serve
• Quick Hiring: Apply today and hear back within 48 hours

What You'll Do:

• Help lead daily front-of-house dining operations, resident/client relations, and special events, in line with all applicable regulations
• Support FOH staffing, including onboarding, scheduling, coaching, and performance, alongside the Dining Operations Manager and HR
• Manage FOH inventory, vendor relationships, and budget-conscious ordering
• Oversee the POS system, menu accuracy, opening/closing procedures, and cash handling
• Lead daily staff meetings and shift huddles, and train FOH staff on service, safety, and sanitation standards
• Monitor food, service, and dining room quality while keeping FOH/BOH communication strong and morale high
• Support regulatory compliance through required audits, safety logs, and food handler certifications

What You'll Need:

• High-volume FOH/restaurant/special event experience
• Excellent customer service skills, with the ability to de-escalate difficult guest or employee situations
• Strong multitasking, prioritization, and organizational skills
• Comfort with computers/email and responding quickly
• ServSafe certification preferred
• Food Handler's Card required—can be obtained onsite within the first 30 days
• Valid Driver's License

Benefits Available to Qualified Employees:

• Financial Wellness Perks: Access earned wages before payday through ZayZoon, plus tools and resources to support your financial wellbeing.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mail Order Pharmacy
• Telemedicine
• Wellness Programs
• Employee Assistance Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving

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