Retail Shortage Control - Part Time

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas mitigates theft and creates a safe, enjoyable shopping environment. You will engage with customers and associates in a confident, friendly, and energetic manner, providing eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance throughout each shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities. Your expertise in store shortage reduction programs will positively influence behaviors, allowing you to build trust and respect with customers and associates alike. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty. Command Presence Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece Stand positioned at the front of the store, remaining vigilant and aware of your surroundings Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security Create a secure environment and reduce opportunities for theft Knowledge and Communication Possess a mastery of top shortage areas and support programs aimed at theft reduction Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards Understand the role you play in keeping your store and assets safe and secure Support and Guidance Provide support in training associates on shortage reduction programs and processes Role-model safety as a top priority and address any unsafe practices promptly Experience and Responsibilities 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred Ability to stand and walk for extended periods of time and to visually monitor store environment Ability to maintain confidentiality is required Ability to review, analyze and comprehend business trends Ability to exhibit a positive demeanor, strong posture, and energetic greeting Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making Excellent communication with customers and co‑workers Excellent leadership skills that support fostering productive business relationships What We’re Looking For Excited to deliver great values to customers every day Take pride and ownership in helping drive positive results for a team Committed to treating colleagues and customers with respect Believe in the power of diversity and inclusion Want to participate in initiatives that positively impact the world around you You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package, including medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $13.00 per hour #J-18808-Ljbffr