Customer Svc Team Member

Job TitleYou are the face of the restaurant! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company – you serve our customers! You prepare our world famous food every day. Each customer is someone’s Mother or Brother or Son or Aunt and you have the opportunity to make their day. Don’t let that opportunity pass you by! You have high standards. You would never serve a product to a customer that you wouldn’t serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. What can be more meaningful that that! Bet you even have a couple of customers who come in and ask for you by name!Key Responsibilities (what TMs do) Step Change ThinkerNeeds little guidance in solving problemsKnow How BuilderTrains on their core position using the Learning ZonePeople GrowerRole models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurantDemonstrates take the hill teamwork with fellow team members by helping others when they need itBelieves in all people by treating others fairly and with respectRecognizes others for a job well doneDemonstrates positive energy at all timesAction DriverRole models customer mania and has a passion for winning by following standards: CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize, Satisfy, Thank)Greets each customer with a smileCreates a winning experience for every customerGoes for breakthrough results by suggestive sellingKnows restaurant and shift goals and works to achieve them everydayFollows food & safety procedures and reports any issues to the Manager on Duty and/or RGMIntentionality to LeadFocuses on achieving excellence in current role as a foundation for bigger responsibilitiesOther Requirements:Arrive at work on timeFlexible schedulingFollows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)Able to lift up to 25 lbs and carry up to 30 feetAble to push/pull up to 90 lbs up to 30 feetAble to stand and walk for a majority of work shiftFollows cash handling safety and security proceduresAdheres to company and City/State/United States safety requirementsKnowledge of and compliance with company policies and processes