Room Service Manager

Room Service ManagerLuxury Hotel • Boston, Massachusetts • USD $85,000 - $89,000 per yearAbout The RoleWe are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a leadership role responsible for overseeing all aspects of the hotel's in-room dining and private bar operation, running 24 hours a day. The right candidate is a passionate F&B professional with strong operational instincts, excellent guest relations skills, and the ability to lead a team to consistently deliver an attentive and distinctive dining experience.What You'll DoLead, train, coach, motivate, and develop the Room Service team, ensuring cultural and luxury service standards are consistently metMaintain a visible, guest-facing presence, handling guest complaints, special requests, and VIP arrangements with professionalismEnsure quality and consistency across all food and beverage items, with strong knowledge of wine and spiritsCollaborate with the Director of F&B and culinary team on menu development and amenity optionsControl labour and operating expenses through effective scheduling, budgeting, purchasing, and inventory managementEnsure seamless 24-hour in-room dining and private bar service deliveryMonitor the physical condition of outlets and equipment, making recommendations for improvementsAttend operational meetings to maintain strong coordination across departmentsWhat You Bring2 to 3 years of experience in an F&B management role within a luxury hotel environmentStrong knowledge of food and beverage service, cost control, labour management, and in-room dining operationsProven ability to lead and develop a team in a high-standards, fast-paced luxury environmentExperience with F&B systems and computer equipment; excellent English communication skillsCollege degree in hospitality or restaurant management preferred; equivalent experience consideredForbes experience is a strong advantageValid US work authorization required - visa sponsorship is not availableWhat's OfferedUSD $85,000 - $89,000 per yearCompetitive and comprehensive benefits package