Service Manager

Job Description

Job Description

Service Manager

We are looking for an experienced and results-driven Service Manager to lead our service department. As Service Manager, you are responsible for overseeing all service operations, driving profitability, maximizing technician productivity, and delivering an exceptional customer experience. This is a high-impact leadership role for someone who thrives in a fast-paced environment and knows how to build and manage high-performing teams.

• Lead all daily operations of the service department, ensuring efficiency, productivity, and profitability.
• Hire, train, coach, and develop service advisors, technicians, and support staff.
• Monitor and manage key performance indicators including Gross Profit, Effective Labor Rate (ELR), and repair order growth.
• Ensure technician productivity is maximized by effectively managing workflow and labor sales.
• Maintain accurate and timely reporting as required by dealership leadership and manufacturer partners.
• Partner closely with the Parts Department to ensure timely availability of parts and efficient repair timelines.
• Drive customer satisfaction by maintaining strong CSI performance and resolving escalated concerns.
• Implement marketing strategies and service menus to increase customer pay business and retention.
• Ensure compliance with manufacturer warranty policies and all federal, state, and local regulations (OSHA, hazardous materials, etc.).
• Monitor repair order quality, minimize comebacks, and ensure all work meets dealership standards.
• Maintain a clean, safe, and professional work environment for both employees and customers.
• Conduct regular department meetings and performance reviews with staff.

• 3–5+ years of automotive service management experience (Service Manager, Assistant Service Manager, or Fixed Ops leadership).
• Proven ability to drive profitability and performance within a service department.
• Strong understanding of service KPIs including ELR, labor gross, and technician productivity.
• Demonstrated leadership skills with experience managing and developing teams.
• Ability to read and interpret reports, forecasts, and operational data.
• Strong communication and customer service skills.
• Valid driver’s license with an acceptable driving record.

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.

• Competitive 401(k): Build your future with our retirement savings plan.

• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.

• Paid Maternity & Paternity Leave: Support for new mothers and fathers.

• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).

• Employee Discounts: Discounts on vehicle servicing and new car purchases.

• Continuous Training & Mentorship: Grow professionally and advance your career within our group.

• Employee Tenure & Recognition Program: We celebrate milestones and contributions.

• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.