ERP Application Analyst (Infor CloudSuite Industrial / Syteline)

Job Summary Bobrick is seeking a highly experienced ERP Application Analyst to serve as a trusted internal expert for our Infor CloudSuite Industrial (CSI) / Syteline environment. This role is ideal for a hands‑on ERP professional who thrives at the intersection of business process, system architecture, and continuous improvement. As a member of the ERP team, you will provide architectural guidance, lead complex optimization initiatives, support critical business operations, and play a key role in preparing the organization for a future migration to Infor CloudSuite Industrial. You will significantly reduce reliance on external consultants by building durable internal ERP capability while shaping the long‑term evolution of Bobrick’s ERP landscape. What Makes This Role Exciting This role offers the chance to own and shape a mission‑critical ERP platform used every day across manufacturing, supply chain, and finance. You’ll work closely with business leaders, reduce reliance on outside consultants, and help modernize the ERP landscape. Bobrick values thoughtful problem‑solving, collaboration, and practical innovation. If you’re looking for an ERP role where your experience is respected, your voice is heard, and your work directly supports manufacturing, supply chain, and financial operations, Bobrick offers a strong foundation for long‑term impact and growth. Role‑Specific Responsibilities – ERP Systems (Infor CloudSuite Industrial / Syteline) System Support & Functional Troubleshooting Provide day‑to‑day functional support for Infor CloudSuite Industrial (CSI) / Syteline, covering key modules across manufacturing, supply chain, finance, quality, customer service, and distribution. Troubleshoot issues involving ERP configuration, workflows, transactions, costing logic, cross‑module interactions, and APS planning behavior. Investigate and resolve integration failures, including incomplete or failed item, order, production, inventory, or financial transactions between ERP and connected systems. Support key customizations, extensions, IDOs, reports, forms, and workflows—understanding their function, dependencies, and operational impact. Partner with business users to align ERP functionality with operational workflows and planning processes. Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future‑state design. Diagnose complex, cross‑functional ERP issues requiring deep understanding of system architecture, data structures, and integrations. ERP Configuration & Functional Setup Configure ERP parameters, workflows, security roles, forms, and module‑specific settings. Document configuration decisions, functional specifications, validation steps, and the resulting business impact. Recommend improvements leveraging standard CSI capabilities and ERP best practices. Design scalable configurations that support enterprise‑wide process alignment. Evaluate and redesign legacy customizations to reduce technical debt and prepare for CloudSuite adoption. Contribute to planning for Bobrick’s future migration from on‑premise Syteline to Infor CloudSuite Industrial (CSI). Identify customizations, integrations, and business processes requiring redesign for cloud readiness. Support analysis of functional gaps, module readiness, and data quality requirements for cloud transition. Develop functional design recommendations for cloud‑compatible solutions. Serve as an internal expert for assessing CloudSuite features and determining fit‑to‑standard approaches. Lead cross‑functional teams in preparing data, processes, and integrations for cloud transition. Process Alignment & Functional Expertise Support ERP‑enabled processes such as order‑to‑cash, procure‑to‑pay, production, inventory management, costing, financials, and APS‑supported planning. Work collaboratively with business partners to identify opportunities to standardize processes and leverage ERP best practices. Define future‑state ERP process models aligned with best practice and cloud‑first principles. Lead cross‑functional workshops to map enterprise processes to CSI capabilities. Testing & Release Preparation Execute functional and regression testing for ERP upgrades, patches, enhancements, and configuration changes. Validate end‑to‑end business workflows across planning, supply chain, manufacturing, and financial processes. Data Analysis & Exception Resolution Investigate and correct data discrepancies or incomplete transactions across ERP modules. Perform root cause analysis on recurring issues and document corrective actions. Analyze cross‑module data dependencies to support complex operational or financial issues. User Support, Training & Documentation Provide functional support for ERP users across multiple business functions. Develop and deliver ERP‑specific training materials, job aids, and SOPs to support system adoption and operational efficiency. General Responsibilities Business Process & Requirements Management Partner with functional leaders to analyze, document, and improve business processes. Elicit and document business requirements through interviews, workshops, and workflow analysis. Translate business needs into clear functional and technical requirements. Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines. Support process standardization across divisions to ensure consistency and compliance. Application Ownership & Administration Serve as an application owner or co‑owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities. Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators. Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment. Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long‑term sustainability. Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow‑up and resolution. Project & Release Management Participate in or lead projects across the enterprise application landscape from scoping to deployment. Define Agile user stories, acceptance criteria, and test plans for system enhancements. Support upgrades, integrations, and cross‑system implementations. Develop UAT plans, manage testing cycles, track results, and validate deployments. Prepare release notes and training materials for major system updates. Data Integrity & Reporting Ensure data accuracy, consistency, and quality across enterprise applications. Collaborate with IT and data teams to define data governance requirements. Develop and maintain reports and dashboards using available system tools and BI platforms. Monitor and troubleshoot data flows between integrated systems. Strategic Partnership & Stakeholder Engagement Build strong relationships with business leaders to understand needs and anticipate future requirements. Communicate effectively with both technical and non‑technical audiences. Act as a liaison between IT and business to ensure alignment with corporate strategy. Contribute to application roadmap discussions and long‑term planning. Qualifications Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field. 5+ years of hands‑on functional experience with Infor CloudSuite Industrial (CSI) or Syteline, including configuration and module ownership. Expert‑level understanding of CSI data structures, IDOs, integrations, APS, module interdependencies, and system architecture. Experience leading major ERP initiatives such as module implementations, process redesign, or cloud migration planning. Demonstrated ability to diagnose highly complex ERP issues spanning finance, supply chain, production, and integrations. Experience preparing for or supporting cloud migration initiatives. Experience reducing reliance on ERP consulting resources through internal capability building. Understanding of CloudSuite Industrial differences from on‑prem Syteline, including multi‑tenant constraints and standardization requirements. Experience with IDOs, forms, reports, workflows, event handlers, and integrations. Exposure to workflow automation or low‑code tools. Interest in leveraging generative AI tools for documentation, testing, analysis, or ERP modernization. Core Competencies Deep functional ERP knowledge across multiple modules. Strong analytical and problem‑solving skills. Ability to translate complex business needs into scalable ERP‑supported processes. Clear communication and cross‑functional collaboration skills. High attention to detail and accuracy. Ability to work independently while prioritizing competing demands. Strong customer‑service mindset and commitment to continuous improvement. Schedule Monday‑Friday, 8:00 am – 5:00 pm (flexible availability needed as hours may vary depending on business needs). Location This position can either be based out of our North Hollywood, CA corporate headquarters or our Clifton Park, NY facility. Pay $109,000.00 – $127,000.00 Benefits Medical Vision 401(k) Retirement Plan Life and AD&D Long‑ and Short‑Term Disability Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off for vacation, sick and personal days Educational Assistance Program Employee Assistance Program Pet Insurance Equal Opportunity Employer Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bobrick Washroom Equipment