Contract Process Improvement Consultant

Hiring: Contract Process Improvement Consultant

Location: Kingston, NY (Hybrid – On-site meetings and stakeholder workshops as required)

Duration: 12-Month Contract Consulting Services (with potential renewal options)

The Ulster County Department of General Services is seeking an experienced Contract Process Improvement Consultant to evaluate, redesign, and modernize the County's contract development and execution processes. The consultant will assess current workflows, staffing, documentation, and technology, identify operational inefficiencies, and develop both short-term process improvements and long-term modernization strategies to enhance contract lifecycle management, transparency, and operational efficiency.

Key Responsibilities:

✔ Conduct comprehensive assessments of the County's contract development and execution lifecycle, including staffing, technology, documentation, and business processes.

✔ Facilitate stakeholder interviews, workshops, surveys, and focus groups to identify workflow bottlenecks, communication gaps, and operational challenges.

✔ Develop current-state ("As-Is") process maps and future-state ("To-Be") workflows to streamline contract routing, approvals, and execution.

✔ Evaluate existing technologies, including Tyler New World ERP, OnBase, and related systems, and recommend workflow optimization opportunities using current resources.

✔ Benchmark contract lifecycle management (CLM) practices against peer jurisdictions and industry best practices to identify improvement opportunities.

✔ Develop actionable Implementation Plans that optimize existing staffing, documentation, workflows, and technology without requiring new software investments.

✔ Prepare long-term Expansion Plans outlining future staffing models, contract lifecycle management capabilities, governance improvements, automation opportunities, and technology modernization strategies.

✔ Develop standardized templates, intake forms, routing documents, checklists, Standard Operating Procedures (SOPs), and documentation packages to improve process consistency.

✔ Present findings, executive summaries, workflow diagrams, implementation roadmaps, and strategic recommendations to County leadership and executive stakeholders.

Required Experience:

✅ Demonstrated experience leading business process improvement, operational assessments, or organizational transformation initiatives.

✅ Strong expertise in Contract Lifecycle Management (CLM), business process analysis, workflow redesign, and operational consulting.

✅ Experience conducting stakeholder engagement, interviews, workshops, process mapping, and cross-functional collaboration.

✅ Knowledge of public sector procurement, contract administration, governance, compliance, and post-award contract management.

✅ Experience evaluating ERP systems, document management platforms, workflow automation, and business process technologies.

✅ Strong understanding of Lean process improvement, business process reengineering (BPR), change management, and organizational effectiveness.

✅ Experience developing implementation roadmaps, benchmarking studies, business cases, executive reports, SOPs, and governance frameworks.

✅ Excellent communication, facilitation, analytical thinking, presentation, and project management skills.

✅ Experience supporting county, municipal, state, or other public-sector organizations on operational improvement or contract management initiatives is highly preferred.

If you have a proven track record in business process improvement, contract lifecycle management, operational transformation, workflow optimization, and public sector consulting , we'd love to hear from you.