Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a fast-paced operation in Texas. This contract opportunity is ideal for someone who enjoys helping customers, managing order information accurately, and working closely with both office and warehouse teams. You will contribute to the coordination of product shipments and customer orders in a lively manufacturing and distribution environment.

Responsibilities:
• Enter customer orders and shipment details into internal systems with a high level of accuracy.
• Respond to customer questions regarding orders, delivery status, and product-related requests in a clear and helpful manner.
• Coordinate with warehouse personnel and office staff to help ensure timely processing and shipment of products.
• Monitor order activity and follow up on discrepancies, delays, or documentation issues to keep transactions on track.
• Communicate updates clearly across teams to support smooth daily operations between the office and shipping floor.
• Review records for completeness and maintain organized customer and order information.
• Assist with resolving service concerns by identifying issues quickly and helping move solutions forward.• Previous experience in customer service, order support, or a related administrative role.
• Strong data entry skills with close attention to detail and accuracy.
• Ability to communicate effectively with customers and internal teams in a fast-moving environment.
• Comfortable working between office areas and warehouse operations as needed.
• Strong organizational skills and the ability to manage multiple tasks at once.
• Basic computer proficiency and confidence using order entry or business systems.
• Professionalism, adaptability, and the ability to work well within a team-oriented workplace.