Residence Supervisor (LCSW) (Hope House)

Job Description

Job Description

The Residential Treatment Supervisor for Hope House on Crotona Park (HHCP) is responsible for the direct supervision and support of floor counselors and for ensuring the delivery of high-quality, trauma-informed and recovery-oriented residential services to justice-involved individuals living with Serious Mental Illness (SMI) and charged with felony-level crimes. The Residential Supervisor reports directly to the Program Director and plays a critical role in maintaining a safe, therapeutic and structured residential environment consistent with the modified therapeutic community model of Hope House.

The Residential Treatment Supervisor ensures that all residential services are delivered in accordance with the client’s treatment plan, HHCP policies and procedures, and the conditions of the Court-approved plea agreement. The Residential Supervisor is a licensed clinician (LCSW, or equivalent qualified mental health professional) with supervisory experience who provides clinical guidance and leadership to the residential team. This supervision includes supporting staff in identifying, documenting and responding to client symptomology, conducting risk assessments and crisis interventions, and assuming direct clinical roles when necessary.

The Residential Supervisor also serves as a key liaison with HHCP’s Article 31 clinical partner, coordinating closely with their team to ensure residents receive integrated, high-quality care. This collaboration includes facilitating communication regarding treatment planning, clinical recommendations, medication management and emerging behavioral health concerns to promote continuity of care and the best possible outcomes for residents.

 

Responsibilities

• Provide weekly supervision to floor counselors to ensure consistent application of trauma-informed, recovery-oriented and evidence-based practices.
• Maintain a working knowledge of each resident’s DSM-V diagnosis, clinical history and individualized service plan.
• Assist staff in identifying and monitoring observable manifestations of client symptomology and support the development of appropriate intervention strategies. 4) Conduct and document risk assessments, including suicide risk and behavioral crisis evaluations, and lead or coordinate crisis interventions when necessary.
• Collaborate closely with the Program Director and clinical treatment staff to ensure coordinated, integrated care across residential and clinical services.
• Participate in interdisciplinary treatment team meetings, providing updates on resident progress, behavioral observations and risk management concerns.
• Ensure that all required documentation, including progress notes, incident reports and supervision records, are completed accurately and in compliance with OMH Part 595 regulations and agency standards.
• Support the ongoing professional development of residential staff through training, modeling and feedback.
• Monitor resident adherence to the daily structure of the Hope House program and reinforce accountability within the therapeutic community model.
• Serve as on-site residential and clinically informed supervisory lead during assigned shifts, including evenings or weekends as scheduled, providing guidance to staff, supporting crisis intervention, coordinating clinical partners, and ensuring resident and staff safety.
• Assist in the implementation of new policies, procedures and quality improvement initiatives as directed by the Program Director.
• Participate in resident admissions, discharges and transfers to ensure continuity and quality of care.

Qualifications

• Must be a Licensed Clinical Social Worker (LCSW), or equivalent qualified mental health professional as determined by the Greenburger Center and Executive Staff.
• Must have at least three years of related experience in residential or MICA (Mentally Ill Chemically Addicted) programs, preferably within a Therapeutic Community model, and experience working with individuals diagnosed with Serious Mental Illness as defined in the DSM.
• Must have a minimum of two years of supervisory experience, including providing clinical and administrative oversight to direct care staff.
• Must be proficient in risk assessment, crisis intervention and behavioral observation of clients with complex mental health and co-occurring disorders.
• Must possess strong leadership and interpersonal skills, with the ability to model professionalism, empathy and accountability.
• Must have excellent written and verbal communication skills, strong organizational abilities and proficiency in electronic documentation systems.
• Must be a self-starter capable of managing routine and crisis situations with sound clinical judgment and discretion.
• Must be available to work flexible hours, including evenings, weekends and holidays, as program needs require

The essential functions of the job include:

• Providing direct clinical and administrative supervision to residential staff.
• Maintaining a visible and supportive presence on the residential floors.
• Ensuring compliance with all Hope House, OMH and regulatory standards.
• Demonstrating reliability, regular attendance and dependability.

Upholding the mission and values of the Greenburger Center for Social and Criminal Justice, Inc., and the Hope House program. Professional License and Continuing Education Support Hope House is committed to supporting the professional growth and development of its staff. Employees in this position are eligible for funding for licensure renewal and continuing education expenses to support long-term career growth and excellence in service delivery.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.