Outbound Call Center Representative

Job Description

Job Description

Outbound Call Center Representative

Rich Global and Affiliated Companies | West Palm Beach, Florida 

Full-Time, In-Office

About Rich Global

Rich Global builds, acquires, and supports businesses across commercial real estate, construction, distribution, and specialized services. Our affiliated companies serve different markets, giving this role a variety of people to contact and opportunities to pursue.

The Opportunity

We are hiring an energetic, confident Outbound Call Center Representative to make calls, start conversations, identify interested prospects, and schedule qualified follow-up for our teams. Calls may focus on an affiliated company’s products or services or on potential real estate acquisitions.

This is a phone-focused role for someone who enjoys a fast pace, is comfortable making cold calls, and is motivated to turn conversations into results. You will have clear outreach goals, a system for tracking your work, and the opportunity to earn performance-based commission.

We provide prospect lists, scripts, talking points, and clear direction for each calling campaign. You will have access to the applicable team members to learn about the products, services, or real estate opportunities involved. Your focus will be executing assigned outreach campaigns, not independently deciding what to pursue.

What You’ll Do

·         Make a high volume of outbound calls and clearly introduce the relevant company, product, service, or opportunity.

·         Call property owners and brokers to identify potential real estate acquisition opportunities.

·         Contact prospective customers for our distribution, exterior services, specialty equipment service, and commercial construction companies.

·         Learn each assigned calling campaign, ask targeted questions about a prospect’s needs and timing, and schedule qualified follow-up with the appropriate team.

·         Follow up consistently, including when an initial call does not reach the prospect.

·         Record conversations, outcomes, and next steps accurately in HubSpot or another company system.

·         Work with leadership to refine calling approaches and focus on promising contacts.

What We’re Looking For

• Confidence making cold calls and speaking with people you have not met.
• A friendly, persuasive phone presence and the ability to listen and ask useful questions.
• The drive to meet activity goals and turn outreach into qualified conversations and appointments.
• Persistence through unanswered calls and rejection while remaining professional.
• The ability to switch comfortably between calling campaigns for different companies.
• Strong organization, accurate recordkeeping, and reliable follow-through.
• Comfort using a computer and learning a CRM system.
• Experience in outbound calling, a call center, appointment setting, telemarketing, inside sales, or real estate prospecting preferred.

You do not need prior experience in every industry. You do need the initiative to learn each calling campaign quickly, adapt your approach, and keep pursuing results.

How Success Is Measured

Success will be measured through call activity, conversations reached, qualified appointments and opportunities created, timely follow-up, and accurate CRM records. We value callers who maintain a strong pace and give our teams useful opportunities to act on.

Compensation and Benefits

• Base salary: $40,000 annually. Commission potential.
• Benefits: Medical, dental, and vision insurance; Health Savings Account eligibility; 401(k); paid time off; paid sick leave; and company-paid holidays.

Compensation and benefits are subject to the terms and eligibility requirements of the applicable company plans and policies.

You’ll be part of a disciplined, high-performance team executing institutional-scale projects across Florida. Every team member is expected to think strategically, act urgently, and manage with ownership mentality.

If you’re passionate about seeing projects go from concept to construction - and you bring both planning insight and project management discipline - this role offers a clear path to becoming a Project Manager or Development Associate within one of Florida’s most ambitious private real estate firms.

Company Description

You’ll be part of a disciplined, high-performance team executing institutional-scale projects across Florida. Every team member is expected to think strategically, act urgently, and manage with ownership mentality.\r\rIf you’re passionate about seeing projects go from concept to construction - and you bring both planning insight and project management discipline - this role offers a clear path to becoming a Project Manager or Development Associate within one of Florida’s most ambitious private real estate firms.