Engineering Client Service Manager

Job Description

Job Description

Certerra is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

Farabaugh Engineering & Testing is seeking a motivated and customer-focused Client Manager to serve as the primary point of contact for our clients throughout the testing, inspection, engineering, and certification process. This role is ideal for someone who enjoys building relationships, managing technical projects, and helping customers bring innovative building products to market.

As a Client Manager, you will work closely with manufacturers, architects, engineers, contractors, and our internal laboratory teams to coordinate testing programs, prepare proposals, manage project schedules, and ensure an exceptional client experience from initial inquiry through final report.

Responsibilities

• Develop and maintain strong relationships with new and existing clients.

• Prepare proposals and quotations for testing, inspection, engineering, and certification services.

• Coordinate testing schedules with laboratory personnel and project managers.

• Manage multiple client projects while providing timely status updates.

• Follow up on proposals and identify opportunities for additional testing and engineering services.

• Maintain accurate project and customer information within Salesforce CRM.

• Collaborate with engineering, laboratory, quality, and accounting teams to ensure successful project completion.

• Represent Farabaugh Engineering & Testing at customer meetings, industry events, and trade shows as needed.

• Assist clients in understanding applicable testing standards, certification requirements, and project timelines.

• Support business development efforts by identifying opportunities to expand existing client relationships and attract new customers.

Qualifications

• Bachelor's degree in Engineering, or a related field.

• Experience in customer service, account management, project management, technical sales, or engineering.

• Excellent communication, organization, negotiation, and relationship-building skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Experience with Salesforce or other CRM software is preferred.

• Knowledge of building products, engineering, testing, manufacturing, construction, or product certification industries is a plus.

• Professional Engineer (PE) license or engineering experience is highly desirable but not required. Candidates with a strong technical background and the ability to effectively communicate engineering concepts to clients are encouraged to apply.

Physical Requirements

• Ability to work in both an office and laboratory environment.

• Occasional travel to customer sites, industry events, and trade shows may be required.

• May be required to lift and carry materials or equipment weighing up to 50 pounds.

Why Join Us?

At Farabaugh Engineering & Testing, you'll become part of a respected engineering and testing organization backed by the resources of Certerra. Our team partners with leading manufacturers to provide accredited testing, engineering, inspection, and certification services that help bring innovative building products to market.

We offer a collaborative work environment, opportunities for professional growth, and the chance to work on a wide variety of technically challenging projects across the building products industry. If you're passionate about developing client relationships, solving technical challenges, and contributing to the success of both our clients and our company, we'd love to hear from you.

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.