Front Desk Agent (Evening Shift)

Front Desk Agent (Evening Shift 3-11PM) Includes Holidays & Weekends

Front Desk Agent Job Description:

Organization:

Report for duty on time with departmental personal presentation standards (uniform & nametag).

Submit time off requests per department guidelines.

Be aware of planning learning/training and attend as required.

Organize your workstation to ensure you can deliver excellent customer service.

Be aware of department standards, goals, objectives, and performance.

Understand the products we sell, their price, and the processes and systems designed to present them to our customers.

Communicate clearly between customers, reservations, housekeeping, and other hotel departments both ways.

Customer Engagement:

Be proactive in ensuring all guests are welcomed and have departed promptly.

Demonstrate and prioritize customer needs and wants.

Promote upselling.

Be fully briefed pre and post-shift, VIPs, special needs, etc.

Respect the privacy of our customers.

Maximize enrollment in our Loyalty program and acknowledge current members.

Consistently capture guest preferences in the guest profile.

Maintain a safe secure environment for yourself, guests, and co-workers.

Ensure that guest issues are addressed promptly.

Team Work:

Ensure your behavior respects the privacy, safety, and security of our guests and co-workers.

Maintain guest balances, and cash balances, and comply with credit card policies.

Provide constructive suggestions and feedback to management.

Apply yourself fully during team training and briefings.

Always deliver your best in your role and support your co-workers.