Senior IT Service Desk Specialist - 24x7 Escalation Lead
NTT DATA, Inc.
NTT DATA, Inc. is seeking a Senior Managed Services Service Desk Agent in New York. You will act as escalation contact for clients and vendors, handling calls, chats, tickets, and mailbox management while following standard operating procedures. You will work with cross-functional teams, provide timely updates, and drive continuous improvement of processes. Join a team delivering reliable, high-quality service with 24x7 shift potential, emphasizing client satisfaction, incident management, and #J-18808-Ljbffr NTT DATA, Inc.
Vacancy posted 1 hour ago
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