Learning & Development Facilitator

POSITION SUMMARY The Learning & Development (L&D) Facilitator is responsible for delivering engaging and effective training sessions to employees across the organization. This role focuses on facilitating learning programs that support employee onboarding, skill development, and organizational culture. The facilitator ensures a positive learning experience and encourages active participation, while maintaining consistency in content delivery. ESSENTIAL FUNCTIONS Deliver scheduled training sessions in-person and/or virtually. Create a welcoming and inclusive learning environment that encourages active participation. Present content clearly and consistently, following standardized curriculum and guidelines. Prepare training spaces, materials, and technology prior to each session. Manage attendance records and ensure accurate documentation of training completion. Respond to learner questions and provide clarification during sessions. Direct learners to appropriate resources or contacts for follow-up support. Communicate session feedback or learner concerns to the Learning and Development team. Maintain professionalism and represent the organization’s values during all training interactions. Support training needs across departments and shifts, including evenings or weekends as needed. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: 2-year degree in human resources, teaching, business administration, or another related field. Certificate(s) or License(s): Possess a valid state driver’s license. Years of experience: 1–2 years of experience in training facilitation, public speaking, or customer service. KNOWLEDGE, SKILLS, AND ABILITY Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to work independently. TRAVEL REQUIREMENTS Drive to other properties as needed. PHYSICAL REQUIREMENTS Regularly walks, sits, stands and does computer work. Seldom/Never lifts up to 50 lbs. INDEPENDENT JUDGEMENT Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. FULL TIME BENEFITS Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. REASONABLE ACCOMMODATIONS Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io. Big Cedar Lodge #J-18808-Ljbffr