Super Service Technician

CPM Industrial Solutions Job Opportunity

Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.

Summary

As part of Project AGILE Aftermarket Global Improvement with Lasting Effects, CPM Industrial Solutions is launching a transformational approach to field service excellence. The Super Service Technician will serve as the preeminent technical expert in field service execution, customer interaction, and aftermarket performance.

This strategic, high-impact role combines deep mechanical expertise, global field experience, and customer-facing leadership to drive growth and deliver sustainable improvements across our service operations worldwide. The technician will set the standard for best-in-class service, support training and development of field teams, and help shape global aftermarket strategies through real-world insights.

Responsibilities

• Deliver expert-level on-site service, diagnostics, and troubleshooting for industrial processing equipment.
• Lead by example to raise standards for safety, precision, and customer satisfaction.
• Model "best practice" service behavior for internal teams and global customers.
• Jointly develop best practices for maintenance and training of onsite personnel at targeted customers.
• Act as the key interface between CPM and customer for all service related topics in the assigned region.
• Collaborate onsite with customer personnel to achieve optimal plant operation.

Technical Expertise & SOP Development

• Design, document, and train on scalable SOPs, safety protocols, maintenance protocols and diagnostics tools.
• Partner with global engineering, HR, and sales teams to refine tools, training, and systems across regions.

Capability Building

• Mentor and develop regional service teams in technical competencies and customer interaction.
• Support internal technician development and certification processes.

Commercial Support & Growth

• Serve as the technical partner to the Americas Aftermarket Sales Director to drive service-related revenue growth.
• Identify field-based commercial opportunities and collaborate on playbooks and hunting lists by region.
• Provide feedback for pricing models, inventory alignment, and service agreements based on market needs.

Qualifications

• 5+ years' experience in field service, maintenance, or operations in industrial manufacturing (preferably in food, ag, bioenergy, or related sectors), pelleting, chicken, hog or biomass production a plus.
• Advanced mechanical aptitude and hands-on technical capability.
• Strong communicator and leader, able to interface with engineers and operators.
• Ability to effectively train others of varying skills and backgrounds.
• Experience with SOP development, training delivery, and field-based team leadership.
• Demonstrated ability to build customer relationships and recognize commercial opportunities.
• Entrepreneurial mindset with a passion for continuous improvement.
• Willingness to travel up to 75% domestically.

Why This Role Matters

This isn't just a job. It's a mission-critical role in ensuring the future of CPM's global aftermarket success. As the face of our Super Service commitment, this technician will influence how the world experiences our brand one customer, one region, one innovation at a time.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.