Senior Living Front Desk Concierge (Brookhaven, Ga)

Position Concierge Supervisor Community Coordinator Department Resident Relations Status Non-exempt/Hourly Summary The Concierge serves as the first point of contact for Orchard and demonstrates a friendly, cheerful disposition, along with excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with leadership team members on behalf of visitor and family requests, and is responsible for first impressions and hospitality staff onboarding training. Qualifications and Education Requirements Must be 21 years of age or older High school diploma or GED required Proven customer service experience and skills Must successfully clear a background check, TB skin test or x‑ray, and health screening Current CPR certification Must have a valid driver’s license Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Georgia Safety Fire Commissioner Principal Duties and Responsibilities Serve visitors by greeting, welcoming, directing, and announcing them appropriately Manage schedule for front desk team, ensuring coverage during scheduled hours Demonstrate proficiency in responding to inquiries Answer, screen, and forward any incoming phone calls in a professional manner Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process) Keep office areas (lobby, consult room, front desk) neat and stocked; ensure doors are free of finger/hand prints Serve as a liaison between all departments Assist in employee onboarding as necessary Complete administrative tasks accurately and in a timely manner Demonstrate proficiency in Microsoft Office and database input Receive and sort daily mail/deliveries Update appointment calendars and schedule meetings/appointments Perform clerical duties such as filing, photocopying, collating, and faxing Provide a warm, welcoming and friendly atmosphere for residents, family, visitors and staff Create and implement monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk‑in tour training; maintain record of attendees, topics, and date of each training Participate in separate inquiry handling training provided by Sales Care Counselor Lead creation and implementation of Guest Meal process and accounting; coordinate with Business Director Lead New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move‑in Produce, distribute, receive, and interpret Resident and Staff Satisfaction surveys; share results with Executive Director and leadership team Employees must dress according to the requirements of the job as outlined in the employee handbook (business casual attire, nametag, neatness, personal hygiene, professional nail and hair color) Competencies Works with integrity; upholds organizational values Ability to handle multiple priorities Possess written and verbal skills for effective communication Competent in organizational & time management skills Demonstrates good judgment, problem solving and decision‑making skills Ability to make responsible choices, decisions and act in a resident’s best interest Ability to work independently without direct supervision by following Orchard Senior Living’s procedures and guidelines Proficiency in computer skills, Microsoft Office & the ability to learn new applications Makes individual contributions to the success of the business and is a key member of an experienced team Orchard Expectations Adhere to all Orchard policies and procedures Maintain absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules Display a positive and professional image and attitude in all relationships with residents, families, peers and in the community Maintain positive communication and team collaboration Serve as an ambassador for Orchard at all times Demonstrate ongoing responsibility for self‑education Maintain resident and personal safety regarding occupational health and safety Attend regularly scheduled department meetings Be responsible for maintaining all continuing education and training requirements for the position Participate in onsite training and continuing education as required Participate in safety program as requested Cooperate to investigate employee injuries Promote and support safety awareness and implement safety operations Encourage staff to make suggestions on safety practices Participate in regularly scheduled meetings with Executive Director, department directors and associates Participate in orientation of new employees Participate in volunteer orientations, training and education as requested Remain updated and communicate state regulation changes to all associates Ensure compliance with all state and federal regulations (i.e. OSHA) Participate in risk management programs Demonstrate the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving Assist as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experience Must always be accessible either by phone or email. Voice messages and emails are responded to within 24 hours Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents Follow Professional Dress Code policies as outlined in the employee handbook for community and department specific standards Adhere to Orchard’s No Cell Phone policy as outlined in the employee handbook at all times Perform other related duties as assigned ADA Requirements (Essential Functions) Physical Requirements Lift more than 25 lbs, routinely Lift more than 50 lbs, occasionally Transfer 150 lb. or greater resident weight Sitting: 1–3 hours/day Standing: 4–5 hours/day Walking: 2–4 hours/day Bend, stoop, squat, and/or twist repeatedly throughout day Climb stairs repeatedly throughout day Reach to shoulder level for 0.5 hour/day Use telephone: 3–4 hours/day Work under pressure: 3–4 hours/day Work quickly for long periods: 2–3 hours/day Use keyboard/computer, printer, fax, copier: 4–5 hours/day Position requires close work; finger dexterity; adequate hearing and vision (with or without correction) May occasionally work longer than 8 hours/day Cognitive or Mental Requirements Critical thinking Reading, writing, mathematics Drawing conclusions from written or computer‑generated materials Analyzing data or report information Creating methodologies for accomplishing a goal Conducting research Implementing recommendations by coordinating persons and/or other resources Developing plans, procedures, goals, strategies, or processes Clear verbal articulation of the English language Working Environment Indoors Possible exposure to communicable diseases Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves Exposure to medical equipment with the risk of lacerations or punctures *Evenings and weekend availability required. #J-18808-Ljbffr Orchard Senior Living