DTC and Social Commerce Manager

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Job Summary

Church & Dwight is seeking a Direct-to-Consumer (DTC) and Social Commerce Manager to join our team. The DTC and Social Commerce Manager is a commercial leader responsible for building and scaling Touchland’s direct-to-consumer business across owned and social commerce channels.

About the Role

This role owns end-to-end P&L performance, with a specific mandate to transform TikTok Shop into a scalable growth engine while accelerating DTC revenue, customer acquisition, and lifetime value. This leader bridges creator-led commerce, digital experience, and enterprise growth strategy, ensuring TikTok Shop and DTC operate as an integrated demand engine across the broader omni-channel ecosystem.

Work Environment:

Hybrid: This is a hybrid role based in Ewing, NJ or New York City and requires in- person attendance.

• Ewing, NJ requires in- person attendance on Tuesdays, Wednesdays, and Thursdays, with remote work options on Mondays and Fridays.
• NYC requires in- person attendance on Mondays, Tuesdays, Thursdays, with remote work options on Wednesdays and Fridays.

Role Accountabilities and Responsibilities

P&L Ownership & Growth Leadership

• Own and grow DTC and TikTok Shop P&L, including revenue, margin, demand creation, and operating expenses
• Deliver against GMV, profitability, and customer growth targets
• Develop forecasting frameworks, inventory planning, and financial models across both channels
• Lead weekly/monthly business reviews with executive stakeholders

TikTok Shop Business Build & Scale

• Own the end-to-end TikTok Shop business, including Seller Center operations, product setup, promotions, and performance optimization
• Scale TikTok Shop from a channel into a repeatable, portfolio-level growth engine
• Build and optimize the affiliate and creator ecosystem, including:
  • Creator recruitment, onboarding, and retention
  • Commission structures, incentives, and performance frameworks
  • Affiliate GMV, conversion, and ROI optimization
• Lead marketplace operations including product listings, pricing, bundles, inventory, fulfillment coordination, and account health
• Partner directly with TikTok to unlock platform growth programs, beta opportunities, and media support

Creator & Affiliate Ecosystem Development

• Build a high-performing creator flywheel that drives always-on content and scalable demand
• Establish frameworks for creator performance management, content optimization, and relationship development
• Serve as senior point of contact for agencies, talent managers, and key creators
• Drive authentic, conversion-focused content across tutorials, routines, and storytelling

DTC Strategy & Digital Commerce Leadership

• Define and execute multi-year DTC growth strategy aligned with enterprise and brand priorities
• Lead site merchandising, UX/UI optimization, and conversion improvement across digital properties
• Own digital commercial planning, including product launches, promotional cadence, markdowns, and bundling strategies
• Ensure best-in-class customer experience across the full funnel (browse → checkout → post-purchase)

Demand Generation & Performance Marketing Integration

• Partner with media, marketing, and creative teams to align demand generation strategies with commerce goals
• Drive lower-funnel performance (conversion, AOV, retention) across TikTok Shop and DTC
• Leverage creator content and affiliate outputs to power paid media and growth loops
• Ensure rigorous measurement of campaign performance and attribution

Data, Analytics & Insights

• Own performance measurement across TikTok Shop and DTC, including:
  • GMV, conversion, engagement, CAC, AOV, LTV
• Conduct deep-dive analysis to identify growth levers, optimize campaigns, and scale winning strategies
• Translate insights into actionable recommendations across product, marketing, and merchandising
• Build executive-level reporting and dashboards

Merchandising & Assortment Strategy

• Develop channel-specific assortments optimized for TikTok Shop and DTC conversion
• Lead SKU strategy, bundling, pricing, and promotional optimization
• Align merchandising strategy with creator content, trends, and seasonal opportunities
• Drive innovation across business models (subscriptions, trial flows, exclusive drops)

Leadership Profile

• Strategic operator who can zoom out (vision) and dive deep (execution)
• Builder mindset focused on creating scalable, repeatable systems
• Customer-obsessed with strong instinct for trends and cultural relevance
• High ownership, bias for action, and strong resilience
• Strong communicator with executive presence

Education and Experience

Required Qualifications:

• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in digital commerce, social commerce, or eCommerce leadership
• Proven track record of owning and scaling multi-million dollar digital P&Ls
• Deep expertise in TikTok Shop, affiliate marketing, and creator ecosystems
• Strong analytical capabilities with ability to translate data into business decisions
• Experience managing cross-functional teams and complex stakeholder environments
• Hands-on experience with eCommerce platforms, marketplace tools, and performance analytics

Preferred Qualifications:

• Experience scaling TikTok Shop or social commerce from early-stage to meaningful revenue
• Background in beauty, CPG, or consumer brands
• Experience integrating DTC, marketplace, and retail strategies
• Familiarity with Shopify, Amazon, or multi-channel commerce ecosystems
• Existing network within creator or influencer ecosystems

Compensation and Benefits

The U.S. base salary range for this full-time position is $110,900-$157,900. This position is also eligible for a bonus.

As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

#LI-Hybrid

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.