Customer Success Manager - DS Smart

Position Summary Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Success Generalist - DS Smart position, you’ll support the full customer lifecycle for smaller corporate customers, including onboarding, adoption, reporting, and retention. You’ll develop deep product knowledge while supporting cross-functional customer success efforts and helping deliver a seamless experience across the DS Smart platform. This role is ideal for a tech-forward, collaborative, and value-driven customer success Partner who embraces emerging technology to improve customer outcomes, team workflows, and DS Smart growth. Skills Needed Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with huge customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships. Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights. Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels, excelling in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. Learns Quickly – Rapidly absorbs and applies new information and skills, enjoys new challenges, innovates and experiments to solve problems, reflecting on successes and failures for growth. Builds strong cross-functional relationships while balancing customer, vendor, and business priorities effectively. Uses strong organization, attention to detail, and follow-through to manage multiple priorities and deliver a seamless customer experience. What You’ll Do and Impact Guide customers through onboarding and DS Smart setup, ensuring a positive and seamless experience. Provide responsive post-sale support, including app walkthroughs, troubleshooting, usage guidance, and customer follow-through. Deliver user training and product education focused on successful adoption and measurable customer value. Monitor usage and engagement metrics to identify risks, uncover optimization opportunities, and surface expansion signals. Support implementation, expansion, and retention efforts for corporate customers under 75 buildings. Contribute to team success through documentation, knowledge sharing, process improvement, and leading by example. Experience Bachelor’s degree in Business, Communications, or related field. Internship, customer-facing, or customer support experience preferred. Strong interest in building a career in Customer Success, SaaS, or technology-enabled customer strategy. Ability to travel by car and/or plane up to 10%. Additional Items of Interest Familiarity with SaaS platforms, connected devices, or AI-enabled productivity tools is a plus. Experience with CRM systems or customer analytics tools such as Totango is beneficial. Job to be performed in the location listed. Generous benefit package available. #J-18808-Ljbffr