IT Operations Manager

Job Description

Job Description

About the Role

We are looking for an IT Operations Manager to serve as the hands-on technical backbone of the organization and a key partner to the CTO.

What You'll Do

Devices & Endpoints

● Own the full lifecycle of company-issued technology: configuration, deployment, maintenance, repair, refresh, and retirement.

● Perform hands-on hardware work — upgrades, component replacement, imaging, and peripheral and workstation setup.

● Administer user accounts, group membership, and access within defined boundaries and approval processes.

● Partner with the company's support provider to keep devices current on patching, updates, and security-agent compliance.

● Keep conference room, presentation, and shared-office technology in reliable working order.

Onboarding, Offboarding & Team Support

● Partner with People & Culture and hiring managers so every new team member has working equipment, accounts, and access on day one.

● Execute transfers and departures completely and on schedule — device recovery, account deactivation, and access removal, with no gaps.

● Be a responsive, patient, and genuinely helpful resource for technology questions from every location, including attentive support for leadership, firm meetings, and events.

● Build simple, usable how-to and onboarding materials.

Asset, Procurement & Vendor Management

● Maintain a trustworthy inventory of all technology assets — who has what, where it is, and where it sits in its lifecycle — including tagging, periodic physical audits, and reporting (on a platform you'll be trained on).

● Prepare purchase requests, quotes, and orders for approval; research and evaluate vendors; and coordinate delivery, warranty claims, and returns.

● Administer cellular service plans and connected-device programs: activations, transfers, renewals, plan changes, and usage review.

● Serve as the day-to-day coordinator with the support provider and with hardware, carrier, and service vendors — driving tickets and escalations to closure and holding partners to their response commitments.

Budgeting, Spend & Planning

● Track licensing counts, subscriptions, and renewal dates.

● Support monthly allocation of technology and telecom costs across business units and properties, and reconcile invoices against records.

● Surface savings — unused licenses, redundant services, and plan optimization.

● Support departmental budgeting and forecasting in partnership with the CFO.

Documentation, Compliance & Improvement

● Maintain runbooks, checklists, configuration records, and standard procedures so the work is repeatable and does not live in one person's head.

● Partner with the CTO on insurance questionnaires, investor and lender diligence, and periodic access reviews — primarily by gathering accurate records and evidence.

● Identify recurring problems and repetitive manual work, and propose better ways to handle them.

What You Bring

● 5–7 years in IT support, desktop or endpoint support, technology operations, or a similar hands-on technical role.

● Hands-on competence with business computers, mobile devices, and common workplace technology, including hardware troubleshooting, upgrades, and imaging.

● Working knowledge of networking fundamentals — addressing, DNS, DHCP, wireless — and the ability to troubleshoot connectivity at a site level.

● Practical understanding of security hygiene: access control, multi-factor authentication, patching, least privilege, and phishing awareness.

● Experience maintaining equipment inventory or asset records, and comfort working within defined access boundaries, change approval, and documentation requirements.

● Strong organization and follow-through — you close loops without being reminded.

Nice to Have

● Experience supporting both Windows and Apple devices.

● Exposure to endpoint or mobile device management (MDM), asset management, or ticketing and IT service management (ITSM) practices.

● Foundational certifications such as CompTIA A+, Network+, or Security+.

● Experience supporting geographically distributed locations and working alongside an outsourced IT provider.

● Familiarity with cellular services, connected devices, access control, cameras, or phone systems.

● Exposure to real estate, property management, construction, development, hospitality, or other multi-site operating businesses.

\nCompany Description

Experience in Group Life and Health more specifically in medical stop loss highly preferred.

Company Description

Experience in Group Life and Health more specifically in medical stop loss highly preferred.