Director, Veteran Services

Job TitleDirector, Veteran Services Agency Texas A&M University - Victoria Department Student Affairs Proposed Minimum SalaryCommensurate Job LocationVictoria, Texas Job TypeStaff Job Description Director of Veterans Success and Military-Connected Student Services Texas A&M University–Victoria Position Summary The Director of Veterans Success and Military-Connected Student Services provides strategic leadership and oversight for all programs, services, and institutional initiatives supporting student veterans, currently serving military members, and military-connected students at Texas A&M University–Victoria. The Director serves as the University’s principal authority on veteran and military-connected student success, policy, and regulatory compliance, ensuring alignment with federal and state regulations, Texas A&M University System requirements, and institutional priorities. The Director leads the Office of Veterans Success and is responsible for the planning, implementation, assessment, and continuous improvement of services that promote access, engagement, retention, and degree completion. While the office currently operates as a single-staff unit, the Director is responsible for long-range planning and for recommending staffing, budget, and resource expansion as institutional demand grows. Essential Duties and Responsibilities Strategic Leadership & Planning 25% Provide vision, leadership, and strategic direction for veteran and military-connected student services aligned with University goals. Develop, implement, and assess initiatives that support enrollment, retention, persistence, and graduation. Serve as the University’s subject-matter expert on veteran and military-connected student success, advising senior leadership on policy, risk, and best practices. Monitor national trends, legislative changes, and compliance requirements to advance military-friendly practices. VA Certification, Compliance & Risk Management 25% Serve as the University’s primary School Certifying Official (SCO) for VA educational benefits. Ensure institutional compliance with U.S. Department of Veterans Affairs, Texas Veterans Commission, and Texas A&M University System policies. Oversee enrollment certifications, benefit processing, records management, and audit preparation. Establish and maintain policies, procedures, and internal controls to ensure audit readiness and mitigate institutional risk. Communicate regulatory updates and compliance expectations to campus partners. Student Success, Transition & Retention 20% Oversee comprehensive support structures that facilitate successful student transition from enrollment through graduation. Lead early-alert, case management, and intervention efforts for veterans and military-connected students at risk of academic failure. Serve on the Behavioral Assessment Team and contribute to institutional risk assessment and response strategies. Collaborate closely with advising, financial aid, counseling, disability services, health services, career services, and academic units to coordinate support. Maintain expert knowledge of on- and off-campus resources related to funding, medical and disability benefits, and community-based support. Program Development & Campus Engagement 10% Develop, implement, and assess orientations, workshops, programs, and events tailored to military-connected students. Lead campus-wide commemorations and initiatives recognizing military service and sacrifice. Provide training and consultation to faculty and staff on military cultural competency and student support strategies. Encourage, advise and support student veteran organizations and leadership development initiatives. Resource Management & Office Growth 10% Manage the Office of Veterans Success budget and identify external funding, grants, and partnership opportunities. Analyze enrollment, utilization, and outcome data to recommend staffing, space, and resource expansion. Lead long-term planning to scale services in alignment with institutional growth and demand. Campus & External Partnerships 5% Represent the University on internal and external committees related to veteran and military-connected student success. Foster relationships with local, regional, state, and national organizations to expand awareness and support for military-connected students. Collaborate with Admissions, Registrar, Academic Affairs, Student Affairs and other applicable offices to streamline processes and improve student outcomes. Support military-friendly designations, recognitions, and compliance reporting. Assessment & Reporting 5% Evaluate program effectiveness and student outcomes using data-informed assessment practices. Analyze enrollment, retention, and graduation trends to inform strategic planning and resource allocation. Prepare reports for senior leadership, accreditation, and Texas A&M University System reporting. Required Qualifications Bachelor’s degree from a regionally accredited institution. Progressive experience in veteran services, student affairs, or higher education administration, including a minimum of two years of supervisory or leadership experience. Demonstrated experience in program development, policy implementation, and regulatory compliance. Ability to obtain and maintain VA School Certifying Official certification. Preferred Qualifications Master’s degree in a related field. Honorable service in the U.S. Armed Forces. Experience at a public university or within a university system. Please provide your (1) Letter of interest, (2) Resume, and (3) References as one PDF document. Classification Note This position is classified at the Director level due to its institution-wide scope, certification authority, budget responsibility, independent decision-making, regulatory accountability, and strategic leadership responsibilities. Starting salary for this position is $5,416.67 monthly and is negotiable depending on education and experience. A Closer Look at A&M-Victoria Texas A&M University-Victoria is a dynamic destination institution serving Texas and the world and is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. A&M-Victoria promotes economic development and advances the quality of life through teaching, research, and service excellence. At Texas A&M University-Victoria, we are driven by a relentless pursuit of excellence. As a next-generation university, we redefine the boundaries of higher education, creating opportunities for students from all backgrounds to excel. Our unwavering focus on student success and research innovation sets us apart, positioning A&M-Victoria as a model for universities of the future. Our History Since our establishment in 1973, we have grown into a vibrant institution with a reputation for academic excellence and a dedication to student success. At Texas A&M University-Victoria, our history is a testament to our commitment to providing quality education and fostering academic achievement. Texas A&M University-Victoria is the most recent addition to the Texas A&M University System – making it the 12th campus in the System. The University was founded in 1973 as part of the University of Houston System and was transferred to the Texas A&M System during the 89th Texas Legislative Session. City Location A regional hub 30 miles inland from the Gulf of Mexico, Victoria is a town of 65,000 located about two hours from Houston, Austin, San Antonio and Corpus Christi. Located in the Coastal Bend region of Texas, A&M-Victoria serves the educational needs, promotes economic well-being, and advances the community and region's quality of life through teaching, research, and service excellence. Mission Statement Texas A&M University-Victoria (A&M-Victoria), a dynamic destination institution serving Texas and the world, is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. Texas A&M University-Victoria promotes economic development and advances quality of life through teaching, research, and service excellence. Our Goals Continually enhance the quality of our student experience. Promote and expand access to education. Increase community engagements and increase public events for diverse audiences on our campuses. Promote a culture of institutional identification among stakeholders Academic Excellence Several of A&M-Victoria’s academic degree programs have drawn top rankings from organizations including College Consensus, Intelligent.com and Research.com. Our Accreditations include: SACSCOC Accredited, AACSB Accredited, ABET Accredited, CACREP Accredited, NASP Accredited, and TASP Accredited The Texas A&M University System is one of the largest and most impactful higher education systems in the country, with an annual budget of $7.3 billion. Its statewide network includes 12 universities, a comprehensive health science center, eight state agencies, Texas A&M–Fort Worth and the Texas A&M–RELLIS. The System serves nearly 180,000 students and reaches millions more through service, research and outreach programs each year. With nearly $1.6 billion in annual research expenditures, the System fuels innovation, supports communities and drives Texas’ economy forward. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Texas A&M University-Victoria, located in the heart of the Coastal Bend region since 1973 in Victoria, Texas, offers courses leading to more than 50 academic programs in the colleges of Business; Education & Health Professions; Liberal Arts & Social Sciences; and Natural & Applied Science. The university supports the American Association of State Colleges and Universities Opportunities for All initiative to increase awareness about state colleges and universities and the important role they have in providing a high-quality and accessible education to an increasingly diverse student population, as well as contributing to regional and state economic development. The policy of A&M-Victoria is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, veteran’s status, genetic information or sex (including pregnancy), except where such a distinction is required by law. Additionally, A&M-Victoria prohibits discrimination in all aspects of employment and educational programs on the basis of sexual orientation, gender identity or gender expression.