Operations Manager

3B Staffing LLC

Title Operations Manager
Location LA, CA

Job Description:

As an Operations Manager, you will be running the production support activities for the entire technology stack for a retailer; this includes customer support, product development, IT professional services, infrastructure, Tech Support/Help Desk, Data Services, and Mail Services. Establish ITSM practices and processes within the organization and drive SRE principles for all the applications. s an Operations Manager you will:

Communicate application health / KPI status to the leadership daily
Run incident management process across the organization
Hold application owners and partners accountable for SLA adherence
Ensure business-critical applications are always available for generating revenue with the least disruption
Track operational metrics like MTTR, MTBF, Uptime, Response time, Resolution Time, Incident count
Facilitate application issue triage and drive to closure
Provide periodic updates on the application issues along with their impacts
Establish and drive change management process
Manage operations and SRE engineers to drive operational stability

Required:

12+ years of Industry experience
4+ years of experience in managing eCommerce Application / Retail application support.
Should have experience in managing L1/L2/L3 support
Excellent knowledge of ITSM processes/practices and SRE principles
Should have experience in running priority production issue calls
Should be a go-getter in ensuring SLAs are adhered
Should have excellent oral and written communication skills Collect, maintain, and distribute regular reporting and measure optimization on application health and KPIs
Should have experience in ensuring application owners adhere to response and resolution times

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Vacancy posted 5 days ago

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