Operations Manager
3B Staffing LLC
Title Operations Manager
Location LA, CA
Job Description:
As an Operations Manager, you will be running the production support activities for the entire technology stack for a retailer; this includes customer support, product development, IT professional services, infrastructure, Tech Support/Help Desk, Data Services, and Mail Services. Establish ITSM practices and processes within the organization and drive SRE principles for all the applications. s an Operations Manager you will:
Required:
Location LA, CA
Job Description:
As an Operations Manager, you will be running the production support activities for the entire technology stack for a retailer; this includes customer support, product development, IT professional services, infrastructure, Tech Support/Help Desk, Data Services, and Mail Services. Establish ITSM practices and processes within the organization and drive SRE principles for all the applications. s an Operations Manager you will:
- Communicate application health / KPI status to the leadership daily
- Run incident management process across the organization
- Hold application owners and partners accountable for SLA adherence
- Ensure business-critical applications are always available for generating revenue with the least disruption
- Track operational metrics like MTTR, MTBF, Uptime, Response time, Resolution Time, Incident count
- Facilitate application issue triage and drive to closure
- Provide periodic updates on the application issues along with their impacts
- Establish and drive change management process
- Manage operations and SRE engineers to drive operational stability
Required:
- 12+ years of Industry experience
- 4+ years of experience in managing eCommerce Application / Retail application support.
- Should have experience in managing L1/L2/L3 support
- Excellent knowledge of ITSM processes/practices and SRE principles
- Should have experience in running priority production issue calls
- Should be a go-getter in ensuring SLAs are adhered
- Should have excellent oral and written communication skills Collect, maintain, and distribute regular reporting and measure optimization on application health and KPIs
- Should have experience in ensuring application owners adhere to response and resolution times
Vacancy posted 1 day ago
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