Mid-Level UX Designer

Job Description

We are seeking a UX/UI Designer to join an internal Customer Lifecycle Management (CLM) team focused on building a streamlined customer enrollment and management experience. This role will be responsible for designing intuitive forms, process flows, and information intake screens that simplify how new customers are enrolled and how they manage their accounts post-enrollment.

This is a hands-on, execution-focused design role — not a strategic or leadership position. The ideal candidate thrives in independent work, is detail-oriented, and understands how to create clean, user-friendly form-based experiences. While the work may not be flashy, it is critical to aligning internal processes and making the customer experience seamless.

The designer will initially focus on the enrollment flow used by sales reps to create customer accounts, then transition into the customer management layer — designing the experience tailored toward the end user (the customer) rather than the internal sales rep. This includes wireframing, process flow mapping, and form design across multiple intake touchpoints.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3–5 years of UX/UI design experience, with a strong emphasis on form design, information intake flows, and process-driven interfaces

Proficiency in Figma — this is the primary design tool for the team

Demonstrated experience designing user-facing forms, enrollment workflows, or customer management interfaces

Strong understanding of process flow design and how to map complex intake steps into clean, logical user experiences

Ability to create wireframes and low-to-mid fidelity prototypes independently

Experience working independently with minimal oversight — must be self-directed and comfortable owning design deliverables end to end

Portfolio or work samples showing form-heavy or workflow-heavy design work (e.g., onboarding flows, account creation, customer portals, intake systems) Experience with Miro or Mural for collaborative process mapping and whiteboarding

Background in B2B or enterprise customer lifecycle design (enrollment, account management, customer portals)

Familiarity with design systems and component-based design for consistency across forms and flows

Experience designing for dual audiences (internal users such as sales reps AND external end users/customers)

Exposure to CRM or customer management platforms and understanding of how design integrates with backend systems