Senior Business Analyst

Senior Business Analyst

Location(s) Arlington, Virginia | Atlanta, Georgia | Chicago, Illinois | Dallas, Texas | Fort Worth, Texas | Green Bay, Wisconsin | Houston, Texas | Las Vegas, Nevada | Miami, Florida | Milwaukee, Wisconsin | Minneapolis, Minnesota | Orlando, Florida | Pinellas Park, Florida | Raleigh, North Carolina | Reno, Nevada | Salt Lake City, Utah | Wichita, Kansas Eligible for remote Yes

We are seeking a Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering teams across our platform portfolio, including a regulatory registry platform, a business identity verification platform, and a business messaging platform. In this role, you will translate complex business, customer, and regulatory requirements into actionable solutions that drive product development and operational excellence. You will partner with stakeholders, internally and externally, to ensure our platforms deliver value while meeting expectations.

GCH Technologies was established to deliver innovative and transformative solutions to the telecommunications industry. Founded by industry veterans with extensive experience in messaging and wireless, GCH serves as a neutral party dedicated to advancing the wireless ecosystem.

Responsibilities:

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.
• Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Qualifications:

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis, process mapping, and documentation skills using tools (Confluence, Lucidchart, Miro, or similar platforms)
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
• Experience analyzing data using SQL or similar tools to support business decisions
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
• Experience building or supporting similar platforms in any industry, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platforms
• Experience in telecommunications, messaging, or wireless ecosystems, including short codes, A2P messaging, rich business messaging, or carrier integrations
• Experience leveraging KYC/KYB processes, identity verification platforms, or business entity data management
• Experience with billing and subscription management platforms (Stripe, Chargebee, or similar)
• Experience supporting regulated industries, industry associations, or compliance-driven business environments
• Experience with business intelligence and data visualization tools such as Power BI, Tableau, or QuickSight
• Experience with website user experience (UX), including customer-facing web flows, usability, and design collaboration with UX/UI teams
• CBAP, PMI-PBA, or similar business analysis certification
• Spanish fluency

For this role, we anticipate paying $115k-$145k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.