Quality Assurance Coordinator

Position Quality Assurance Coordinator – Saratoga Springs, NY Overview To conduct, document, summarize and present audits and investigations while adhering to the mission of the agency. Work toward the common goal of improving services for all people served by AIM and ensure a person‑centered approach in all facets of quality and compliance. Reporting Responsible to: Corporate Compliance Officer and/or designee Competencies Respectful: treats everyone with courtesy and compassion, recognizes individual uniqueness and needs, displays honesty, integrity and humility, and makes difficult decisions with empathy. Responsible: accepts accountability for own actions and those of others, holds others accountable, and puts the interests of the organization above personal interests. Builds Partnerships: values and builds a collaborative culture, learns from others, moves others to take action, resolves conflict proactively, follows through in a timely manner, and anticipates and solves problems promptly with flexibility and creativity. Commits to Service Excellence: focuses on individuals’ needs, continually reassesses processes for improvement, introduces leading‑edge concepts, encourages good ideas from staff, defines and implements best practices, sets high standards of performance, and challenges the status quo. Develops People: inspires and challenges others to reach their full potential, celebrates accomplishments, provides effective feedback to staff and colleagues, and understands and applies all agency policies. Qualifications BA/BS preferred. Three years of experience working with people with ID/DD. OPWDD Trained Investigator with at least one year conducting investigations in an OPWDD setting preferred. Experience in Self‑direction, as an MSC, or as a Residential Manager preferred. Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices. Demonstrated leadership, organizational, and time‑management skills. Ability to demonstrate critical thinking skills and reliability in decision making. Effective verbal and written communication skills. Well‑developed team skills, unquestioned integrity, and the confidence to handle sensitive issues. Valid NYS Driver’s License acceptable to Agency Insurance standards; maintain valid insurance and provide insurance card if personal vehicle is used. Proficiency in Microsoft Word, Excel, IRMA, Therap, and web‑based platforms. Requirements Sitting and/or computer use for extended periods. Ending, reaching, pushing, and pulling as needed; ability to safely lift a minimum of 50 lbs. Demonstrated interest and ability to facilitate desired outcomes for individuals served while adhering to agency standards, policies, and state regulations. Maintain training and certification in all required areas. Ability to remain calm in stressful or demanding situations. Ability to maintain confidentiality. Investigatory Essential Functions Conduct investigations and complete all appropriate documentation, including use of OPWDD and Justice Center online incident applications. Assure all “Incidents” are appropriately reported in compliance with all applicable laws and regulations. Complete a systematic review of all incident reports, identifying and analyzing root causes, antecedents, and trend analysis under the direction of the Compliance Officer. Prepare and present investigatory reports, with recommendations and pertinent collateral information, to the Director of Administration and the Incident Review Committee as appropriate. Ensure all investigations are properly documented and filed in accordance with AIM, OPWDD, and Justice Center investigatory policies and procedures. Quality Assurance Essential Functions Complete and present quality assurance audits. Complete and present compliance audits. Maintain knowledge of regulations and assist with ensuring agency compliance, while adhering to the mission of the agency. Accurately interpret policies, procedures, and regulations as applicable and apply them in accordance with person‑centered philosophies. Other Duties Special projects as assigned. Attend professional meetings and trainings as requested. Committee membership as assigned. Any and all other duties as requested by the Director of Administration, Compliance Officer or designee. Salary $23.00 to $25.50 per hour #J-18808-Ljbffr AIM Services Inc