BANQUET SERVER

Banquet Server

Employment Status: Part-time

FLSA Status: Nonexempt

Benefit Status:

Bella Vista Property Owners Association

Department: Bella Vista Restaurant Group

Reports to: Catering & Events Sales Manager

Safety Rating: Normal

Starting Pay: Prepared Date: December 2022

Position Summary

The Banquet Server performs food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner. Each banquet server's primary objective is to show our guests such a marvelous time that they will want to return again and again. May require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of either the Banquet & Events Manager or the Catering and Event Sales Manager.

Requirements, Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Obtains service area assignment at the beginning of each shift.
• Welcomes and greets guests.
• Makes all of our guests feel comfortable and lets them know that the server is there to personally take care of them.
• Answers questions about the food, beverages and other banquet/event functions and services.
• Sets up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.
• Carries plates of food on trays and serves guests.
• Keeps glasses filled; removes each round of plates and replenishes utensils.
• Performs cleaning tasks and breakdown of service.
• Maintains high standards of safety and cleanliness.
• Adheres to grooming and appearance standards.
• Maintains clean service areas.
• Monitors and observes guests' dining experience and ensures guests are satisfied with the food and service.
• Responds promptly and courteously to any requests.
• Is always ready and willing to assist fellow servers as situations arise.
• Is always ready and willing to assist dining room assistant with clearing and resetting tables.
• Maintains a clean and orderly area.
• Answers questions and explains rules and regulations when appropriate

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Provides support for the department
• Must adhere to all Arkansas State ABC and POA rules and regulations when serving alcohol
• Basic mathematical skills: ability to make change
• Basic reading and writing skills
• Must be able to work in a standing position for prolonged periods of time (up to 5 hours) and be able to reach, bend, stoop and frequently lift ups to 25 pounds
• Basic computer skills and ability to operate a point-of-sales system
• Excellent communication and customer service skills
• Basic understanding of dining room and service procedures and functions
• Multi-task oriented
• Must be able to upsell food and beverage items
• Knowledge of workplace safety procedures

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk, sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 25 pounds. The employee must frequently communicate with Dining Room Assistants, Servers, and other staff. The employee is occasionally exposed to hazards including, but not limited to, cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, elevated temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Bella Vista POA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.