Receptionist

Job Description Position Type: Full-Time General Definition of Work The job of Receptionist is primarily to provide positive first impressions to visitors and callers of the District Office; to respond to inquiries from staff, the public, and other parties by providing requested information or referral; and to provide general clerical support. Essential Functions Answers multi‑line telecommunication system for screening calls, transferring calls, responding to inquiries, and/or taking messages. Distributes mail, supplies, messages, keys, etc. for dissemination of materials to appropriate parties. Frequent interaction with parents, students, and staff in person, by phone, and by email. Manages multiple priorities and deadlines in a fast‑paced environment. Maintains a professional demeanor with a welcoming attitude and strong commitment to customer service. Has knowledge of Rock Hill Schools Emergency Take Action Plans. Evaluates situations involving other staff, students, parents, the public, police, probation department, etc., to direct to the appropriate personnel for resolution. Greets public, parents, students, vendors, etc., to respond to their inquiries and/or direct them to appropriate personnel. Performs record keeping and a broad array of general and program specific clerical functions to support assigned administrator and/or site with necessary materials. Processes documents and materials for disseminating information to appropriate parties. Responds to emergency calls to notify appropriate parties to address immediate safety issues. Responds to inquiries for school staff, the public, parents, and/or students to identify appropriate parties to address immediate issues. Performs other related duties as assigned. Knowledge, Skills, Abilities Knowledge of school front‑desk operations, visitor management, and attendance procedures. Familiarity with office equipment, phone systems, and student information software. Understanding of FERPA regulations and best practices for handling confidential student and family information. Understanding of Emergency Take Action Plans, including fire, lockdown, evacuation, and medical procedures. Ability to follow emergency protocols, notify appropriate personnel, and guide students/visitors safely. Strong verbal and written communication skills with students, parents, staff, and the public. Strong skills in multitasking, scheduling, data entry, and maintaining accurate records. Ability to stay calm, organized, and professional during high‑stress or emergency situations. Proficiency in Microsoft Office/Google Workspace and basic administrative technology. Strong customer service skills with the ability to greet and assist visitors professionally. Ability to maintain confidentiality and handle sensitive information appropriately. Team-oriented with ability to coordinate with staff and support safety drills and procedures. Education and Experience High school diploma or equivalent required; associate degree or higher preferred. Minimum of two years of clerical or administrative experience in a school or customer service setting (or equivalent combination of education and experience). Special Requirements Must have and maintain a valid Driver’s License or ability to provide own transportation. Prior to employment must provide negative TB test results. Physical Requirements Regularly required to stand; walk; use hands and fingers to handle, or feel objects, tools, or controls; and talk or hear. Frequently required to reach with hands and arms and occasionally required to sit. Ability to sit or stand for extended periods of time. Frequent use of hands and fingers for typing, filing, and operating office equipment. Occasional lifting, carrying, or moving materials and supplies weighing up to 25 pounds. Visual acuity to read data, reports, and computer screens for prolonged periods. Hearing and speaking ability sufficient to communicate clearly in person, by phone, and during meetings. Mobility to move between workstations, offices, and athletic or school facilities as needed. Ability to bend, reach, and stoop in the performance of routine office tasks. Stamina to maintain focus and attention to detail while managing multiple tasks and deadlines. The noise level in the work environment is usually moderate. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Job description is sourced from employee interviews, internal documents, representative job descriptions in similar districts, and other state/federal agencies. The district reserves the right to modify the job description based on the needs of the district. Rock Hill Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr