House Manager

House ManagerLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!Position SummaryThe House Manager is responsible for leading smooth front of house operation during events at the Pensacola Bay Center by performing the duties listed below.Essential Duties And ResponsibilitiesOversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout eventsSupervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processesRespond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environmentCollaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulationsCompletes various records and reportsPerforms other related duties as assigned by venue managementSupervisor ResponsibilitiesCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include supervision of front of house staff; planning, assigning, and directing work; addressing complaints and resolving problems.QualificationsExcellent organizational skills requiredGood written, verbal, and interpersonal skills requiredAbility to interact with all levels of staff including managementProfessional presentation, appearance, and work ethicAbility to operate a computer terminal and printerDependable team playerEnthusiastic self-starterAbility to learn new skillsSubject to credit and background screeningEducation And/Or ExperienceHigh school diploma or GED required.Associate's degree preferred1 to 2 years related experience and/or training or equivalent combination of education and experience.Previous management experience in a similar venue.Skills And AbilitiesExperience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environmentWork independently and able to exercise judgment and initiativeHave excellent communication, listening, problem solving, and organizational skillsAble to understand, speak, read, and write EnglishAble to interact with guests, vendors, and staff in a friendly, courteous, and polite mannerAble to operate two-way radio equipmentPerforms all necessary supervisory functions to effectively and efficiently manage the personnel assigned.Working ConditionsLocation: Onsite at Pensacola Bay Center in Pensacola, FLPhysical DemandsAbility to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.Type on keyboard and maneuver a computer mouseReach with arms and hands to finger, handle, or manipulate hardware and equipment.Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.Work inside and outside the building is required, with possible exposure to adverse conditionsAble to work extended and/or irregular hours including nights, weekends, and holidays.The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.