Personal Banker I

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well‑being while making banking easy. UMB’s branches offer many opportunities to expand your financial education and grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one‑size‑fits‑all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals. As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise. Responsibilities Ask personalized questions to convert transactions, account maintenance, and other routine service requests into cross‑sell conversations that deepen client relationships while meeting the customers’ needs. Personally create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks. Achieve your daily key performance metrics while balancing competing priorities. Learn processes like transactions, managing a cash drawer, and completing bank documentation that you consistently perform according to industry and legal standards. Execute other job duties as assigned. Qualifications & Attributes You thrive in a high‑energy, sales‑driven team, and leverage daily coaching and feedback to polish your sales outcomes. You use your expert product knowledge and conversation skills to build upon your customers’ needs and make a true difference in their financial lives. You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes. You demonstrate attention to detail whether completing documents or explaining features and benefits. You have a HS Diploma or equivalent. You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience. You have reliable transportation and the ability to work branch hours, including weekends and some evenings. You have the ability to obtain NMLS registration within 90 days. Target pay: $20-21/hr. Compensation Range: $29,530.00 – $65,380.00. The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job‑related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information. Benefits Paid Time Off 401(k) matching program Annual incentive pay Paid holidays Comprehensive company‑sponsored benefit plan, including medical, dental, vision, and other insurance coverage Health savings accounts Flexible spending accounts Dependent care accounts Adoption assistance Employee assistance program Fitness reimbursement Tuition reimbursement Associate wellbeing program Associate emergency fund Various associate banking benefits EEO Statement UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #J-18808-Ljbffr