Field Service Technician Leader

Field Service Leader

Position at Whaley Foodservice ***HIRING IMMEDIATELY!!!**** ***Sign On Bonus Available for Qualified Service Technicians*** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations. Visit Whaley Careers to find your place to grow.

At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including:

• Sign-On Bonuses for Experienced Technicians
• Company Vehicle | Mobile Device | Uniforms
• Meters & Test Equipment
• Industry Certification
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability | Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)
• Enjoy the benefits of our Town Shares Program share in our company's success!

Summary: The Field Service Leader is responsible for scheduling and workflow among the service technicians. In addition, this person may also act in the capacity of the service technician job description based on the needs of the business. Spends more than 50% of their time in the field performing service work. Responsibilities:

• Prioritize new unscheduled service calls for branch's service technicians to best meet customer's needs.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedule for all service technicians at branch location.
• Respond directly to customers and factories regarding service-related issues.
• Provide technical support to branch service technicians in the field to resolve problems quickly.
• Contact customers as directed for leads, service issues, and collection issues.
• Conduct/oversee weekly tech meetings as required by Area Manager.
• In Area Managers absence, assume responsibility for daily branch operations.
• Be available to on-call service technicians (nights, holidays, and weekends) for technical support as required.
• Performs other duties as required.

Required Education | Experience :

• A High School diploma or the equivalent in experience.
• Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.

Skills and Abilities:

• Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
• The ability to understand and prioritize service calls and assign technicians accordingly.
• Must be well organized and focused on promoting customer and employee satisfaction.
• Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
• Repeated bending, twisting, stooping and kneeling.
• Extensive daily travel to work site location.
• Exposure to hot grease from fryers.
• On-call weekend rotation may be required (frequency varies with branch size).

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.