Facility Operations Sr. Manager, Global Workplace Services

Facility Operations Sr. Manager, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we're a well-oiled machine! That's why our team is looking to add a Senior Manager in Facility Operations.

As a Sr. Facility Operations manager, you will be accountable for the oversight of facility management and infrastructure operations at our Capital One Headquarters in Tysons, VA and the "North Region" (primarily NY, but also includes DE, MD, PA, CT, MA, and ME).

The ideal candidate should:

• Lead teams and across levels through strategic and compelling storytelling that drives action/outcomes
• Prioritize the customer experience by getting first hand customer information and considering perspectives to solve immediate needs
• Guide, motivate and inspire others to think differently and deliver results through fact-based recommendations and building consensus
• Quickly establish themselves as a subject matter expert and offer their skills to assist others
• Incorporate prior experience, data, the expertise of others, requirements and good judgment when making decisions
• Model and promote values, shape team culture and celebrate value-driven behavior
• Understand when to change processes in order to innovate and collaborate to ensure solution feasibility
• Drive results by making adjustments to overcome obstacles, holding others accountable, setting milestones and ensuring efforts are aligned to business priorities
• Remove obstacles for team, bring visibility to team impact, and build a spirit of camaraderie

• Understand local codes, OSHA, EPA, NFPA guidelines
• Read and understands construction drawings and MEP submittals
• Be knowledgeable on UPS, Generator, CRAC, Chiller, RTU HVAC operations function and best practice maintenance programs
• Be knowledgeable in sustainability programs that support emission reduction targets and stays ahead of industry trends/best practices

Key Responsibilities:

• Provide oversight of a third party facilities management and engineering team to execute on key responsibilities and monitor Key Performance Indicator metrics
• Partner with project managers and engineering to comply with corporate change control processes for maintenance and construction efforts for critical system areas in your assigned area(s)
• Support critical response teams during a crisis / emergency
• Oversight of BAS, HVAC, and MEP systems infrastructure operations for existing operations maintenance
• Monitors critical systems uptime for Capital One facility infrastructure
• Conduct and maintain site inspection documents for properties within your assigned area
• Audit site records for compliance with OSHA and EPA required reporting
• Maintain operations in accordance with Local, State and Federal Laws
• Review and provide input for operational and capital expense budgets
• Support infrastructure / MEP capital projects and building systems commissioning
• Develop and design sustainability programming for facilities operations through optimization efforts, industry best practices and operational logic

Basic Qualifications:

• Bachelor's Degree or Military Experience
• 5+ years of experience in a critical systems environment
• 5+ years of experience commissioning critical systems

Preferred Qualifications:

• 7+ years of experience in building engineering maintenance
• 7+ years of experience in compliance for OSHA, EPA
• 7+ years of experience in facilities management
• 7+ years of experience in corporate real estate
• 5+ years of experience in optimizing sustainability programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr. Mgr, Workplace Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).