Customer Claims Specialist

Job Description

Job Description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

At Badger Brothers Moving , we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service. 

We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”

What You’ll Do

• Own the end-to-end damage claims process from intake to resolution

• Communicate directly with customers via phone and email to gather details and explain outcomes

• Investigate claims by reviewing photos, mover reports, item values, and condition notes

• Apply logical reasoning and fair compensation standards using our proprietary tools and guides

• Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement

• Track all cases in our internal Claims & Damage Tracker
  
  
• Proactively follow up with customers to ensure satisfaction and provide closure

• Represent BBM’s values in every interaction — calm, clear, and solutions-focused

What Success Looks Like

• Fast, fair resolutions that turn a frustrating situation into a positive one

• Satisfied customers who feel heard, respected, and taken care of

• Strong internal documentation and clear, efficient workflows

• Balanced outcomes that protect both customer relationships and company resources

You’re a Great Fit If You:

• Have 2+ years of experience in customer service , claims resolution , or logistics support
  
  
• Are a confident communicator who can de-escalate conflict and build trust quickly

• Think like a detective — curious, thorough, and calm under pressure

• Know how to balance empathy with fairness — and can “hold the line” when needed

• Prefer a phone call to endless emails and believe in proactive communication

• Are comfortable navigating spreadsheets, photo evidence, and CRM tools

• Take pride in turning a tough moment into a great customer service story

Bonus Points For:

• Experience in the moving industry , insurance claims, or household goods logistics
  
  
• Familiarity with depreciation , item valuation, or repair coordination

• A natural ability to ask the right questions, read between the lines, and make smart calls

• An obsession with organization and clean recordkeeping

Why Work With Us

• A high-integrity, fast-growing company where doing the right thing isn’t optional

• Competitive pay and room for growth

• Full training on our claims philosophy, resolution tools, and service standards

• A supportive team that’s passionate about being the best in the business
  
  
• A chance to make a real impact — not just process tickets