Support Services Coordinator

Child and Adolescent Service CoordinatorLocation: Pittsburgh, PAJob Type: Full-Time Department: Human Services Administration OrganizationAt the Human Services Administration Organization (HSAO), we are dedicated to improving lives by offering comprehensive service coordination for individuals involved in behavioral health, juvenile justice, and educational systems. Our team-oriented approach ensures that clients and families receive the support they need to build on their strengths, overcome challenges, achieve long-term recovery and success.The Service Coordinator will provide advocacy, assessment, outreach, and linkage to resources and services for individuals with behavioral health needs, those involved in the juvenile justice system, or youth at risk for educational setbacks. This role is ideal for a self-starter who excels in a collaborative environment and demonstrates initiative, empathy, and strong communication skills. Service Coordinators will actively manage caseloads, coordinate with community resources, and empower clients on their path to recovery.Key Responsibilities:Serve as the Single Point of Accountability (SPA) for clients and families, acting as the primary contact and advocate for services.Build and maintain enduring relationships with clients through persistent outreach and engagement.Develop comprehensive service plans tailored to individual strengths and needs, regularly updating and adjusting as necessary.Coordinate care across various providers, including behavioral health, drug and alcohol services, educational supports, and community resources.Maintain monthly face-to-face contact with clients, ensuring services are provided in line with program standards.Collaboration and Advocacy:Work closely with families, probation officers, educational staff, and community providers to address non-academic barriers to learning and promote recovery.Facilitate interdisciplinary team meetings and court service plans, providing follow-up and ensuring continuity of care.Act as an advocate for clients, helping remove systemic barriers, resolving issues, and fostering full inclusion within their community.Documentation and Compliance:Complete assessments, service plans, and case notes within specified timeframes, ensuring all documentation complies with state and agency regulations.Maintain accurate records of all interactions, including family meetings, service linkages, and follow-up activities, in electronic health records.Comply with HIPAA confidentiality policies and participate in regular audits and program evaluations.Professional Development:Participate in ongoing training and development opportunities, staying updated on best practices and trends in mental health, juvenile justice, and service coordination.Attend school-based meetings and offer educational advocacy as needed, ensuring clients have the support they need to thrive.Required Skills and Qualifications:Bachelor's degree in Social Work, Psychology, Education, Criminal Justice, or a related field2 years of experience in a behavioral health or community service settingStrong organizational skills with the ability to manage multiple priorities and meet deadlines.Excellent communication and interpersonal skills, with the ability to work independently and as part of a multidisciplinary team.Demonstrated cultural competence and the ability to work with diverse populations.Additional Requirements:Valid Pennsylvania driver's license with access to a reliable vehicle.Current auto insurance that meets minimum collision coverage requirements.Act 33, Act 34, and FBI Clearances (including Institutional Clearances if working with incarcerated individuals).Ability to complete required onboarding training within 30 days of hire.Work Conditions and Benefits:$24.52 per hourFull-time position (40 hours per week), with occasional evening or weekend hours to meet client needs.Hybrid work model: Field-based with the option to complete administrative tasks remotely.PTO and Holidays: 18 days of paid time off, 5 sick days, and 1- holidays annuallyHealth Benefits: Medical, Dental, Vision Insurance, and Health Reimbursement Account (HRA).401(k) Matching ProgramMileage and parking reimbursement for travel during work hours.Why Join Us?At HSAO, we are committed to empowering individuals and families to overcome challenges and achieve their full potential. We offer a supportive, dynamic environment where your work makes a tangible difference in the community. If you are passionate about service coordination and looking to grow within a collaborative team, we encourage you to apply today.