Service Technician

LINX is hiring a Security Service Technician in Denver, CO to service and troubleshoot commercial access control systems for our existing customers across the Front Range. If you have hands-on experience programming, troubleshooting, and repairing Genetec, Avigilon, or Software House CCure 9000 access control systems, and you enjoy working independently at customer sites, this role is built for you. This is a service and support position, not new construction installation. You will travel to occupied commercial buildings, diagnose access control problems, and fix them on-site. Where This Role Fits at LINX You will work on systems LINX and other integrators have already installed, rather than performing new construction rough-in. What You’ll Be Doing Service Call Execution & Site Ownership Own your daily schedule of service calls across Denver and the Front Range, coordinating priorities with the service coordinator Travel independently to occupied customer sites, including corporate offices and healthcare facilities, and represent LINX professionally at every stop Investigate customer complaints,identifythe root cause, and resolve the issue on-site whenever possible Access Control Troubleshooting & Repair Troubleshoot and repair access control systems, including Genetec Security Center, Avigilon Alta and Unity, and Software House CCure 9000, at the hardware, software, and network level Diagnose and resolve issues with door controllers, card readers, credential readers, electric strikes, magnetic locks, request to exit devices, and door position switches Configure and verify LAN/WAN network settings for IP based access control devices, including IP addressing and connectivity troubleshooting Order and gather replacement components and partsrequiredto complete each service call Perform acceptance testing to confirm system performance before closing out a ticket Documentation & CRM Complete all service documentation in LINX’s CRM platform, including forms, reports, logs, and ticket updates Maintainaccuraterecords of parts used, time on-site, and work performed on every call Customer & Site Professionalism Communicate clearly with facilities managers and site contacts about the issue, the fix, and any needed follow-up Maintain personal tools and equipment, following manufacturer operating instructions and performing preventative maintenance Required: 3+ years of hands-on experience installing or servicing commercial access control systems specifically. Primarily CCTV or intrusion alarm experience does not meet this requirement Direct hands-on experience with at least one of the following enterprise access control platforms: Genetec Security Center, Avigilon Alta or Unity, Software House CCure 9000 Working knowledge of LAN/WAN networking and TCP/IP as applied to IP based access control hardware Ability to work independently at customer sites with minimal direct supervision, managing your own daily travel schedule Valid driver’s licenseand current auto insurance Must own a complete set of personal low voltage hand tools: snips, cable strippers, screwdrivers, wrenches. Specialty tools provided High school diploma or equivalent Professional workingproficiencyin English, written and verbal Must pass a7 year criminal background check and pre employment physical and drug screening. This Role Is Probably Not Right For You If You come from residential security and have not worked on commercial, enterprise grade access control platforms Your experience is primarily CCTV or intrusion alarm systems with only light exposure to access control Pay Rate: $31.00 to $35.00/hour, depending on experience 401(k) with 50% employer match on the first 5% contributed Medical, dental, and vision insurance with FSA and HSA options Short and long-term disability coverage 3 weeks PTO (vacation and sick combined) 8 paid holidays Manufacturer training and certification support on Genetec, Avigilon, Software House, and other platforms LINX installs Structured advancement path toward Foreman and Superintendent About LINX Founded in 2003 by working industry practitioners, LINX has grown from a single Denver office into a national commercial low voltage contractor, with active markets around the country. Our Security division installs and integrates commercial access control and video surveillance systems for corporate offices, healthcare facilities, educational institutions, and government buildings across the Front Range and beyond, working daily on Genetec, Avigilon, Software House, CCure 9000, I-Star, Mercury Security, and HID platforms. As LINX expands into new regional markets, foremen who can stand up and lead new crews are the backbone of that growth, and this role is a direct pipeline into Superintendent and Project Manager positions. Equal Opportunity Statement We are an Equal Opportunity Employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. This is an evergreen posting and applications will be reviewed on an ongoing basis as hiring needs arise. #J-18808-Ljbffr LINX